Email can send but not receive

Boswell · 14 Sep 2008

Hi I have recently tried to give my mum an email account at my dad's office using their software, Mdaemon. They have up to 10 licences and they have 5 (plus my mum's = 6). I have copied all the options that I could find to make it identical to to the other email accounts that work but I am having a problem:
(note @x123.com isn't actually their email suffix)
Sue is my mum, Jules is my dad.

The email sue@x123.com cannot receive external mail (tested from gmail and hotmail).
The email jules@x123.com can receive external mail.
The email sue@x123.com can receive internal mail (e.g. from jules@x123.com)
The email sue@x123.com can send internal and external mail.

Software:

client:
XP 32 bit
outlook 2003
Outlook Connector 2.2 (Mdaemon)

Server:
Windows Server 2000
Mdaemon 10.0

Thank you in advanced.

Ed

cpemma · 14 Sep 2008

I don't know if you have the same problem, this worked for the son-in-law who couldn't send mail through his ISP showing his new domain as the return address. The problem was Outlook; you have to fool it.

Microsoft Outlook Configuration

Click "Tools" from the top menu bar and then click "Accounts".

Click the "Mail" subfolder and then click and highlight your default email address and account that is configured with Outlook from your ISP or hosting service. Click "Properties" on the right hand menu bar. Click "Servers" on the subfolder at the top. Write down the setting for "Outgoing Mail - SMTP" - you will need this information later in the set-up

Click "Add" in the upper right hand corner and select "Mail".

Type in your full new email address "info@sampledomain.com" as the display name, then click "Next".

Select the option "I already have an email address I'd like to use" and type in your email address "info@sampledomain.com" in the Email Address text box. Then, click "Next".

In the next screen, put in your full email address in the text box for POP3 account configuration. ( This is where you are actually fooling Outlook and setting up a "reply" email alias - this will be the name for this account and you will not receive incoming POP3 mail on this account - you will only be sending out using the SMTP configuration ) The SMTP configuration should be the same text as you have listed in your main mail account already configured with Outlook ( see above - the text you wrote down from the SMTP configuration ), usually an email address given by your ISP or hosting service. For example if you have Mindspring the SMTP would be "smtp.mindspring.com". Click "Next" to continue.

When you click "Next" to continue you will most likely be given a message "The specified POP3 server does not appear to be a valid server name, do you want to use it anyway?" Click "Yes" to continue.

The next screen is the Internet Mail Logon screen. It doesn't really matter what you put in these two text boxes because you will only be sending out from this email address using Outlook. ( You will most likely be receiving this email from a forwarding configuration set-up above which will be pointed to your main POP3 account provided by your ISP or hosting service. ) Type in anything in these two text boxes and then click "Next".

Then click "Finish" on the next screen.

You should return to the Internet Accounts screen with your new email address account "info@sampledomain.com " partially highlighted. Click on the email address of your new account listed to fully highlight it. Then, click "Properties" on the right menu bar. Next, click "General" on the subfolder menu at the top. Fill in text for the Organization "SampleDomain.com" and type in your complete email address in the "Reply Address" text box. Make sure that your email address is also listed in the "Name" and the "Email Address" text fields.

Next, deselect the checked box at the bottom with the text "Include this account when receiving mail or synchronizing." This makes sure that this account only sends out email - it does not receive email. ( Your email is already forwarded to another account. If it is forwarded to your POP3 account you will already receive it in your Outlook Inbox. )

Click "Apply" and then "OK". Then click "Close". - Your account is now set-up to send out emails using your email address "info@sampledomain.com".

In the future, when you open a new message text box, there will be a drop down option in the "From" field, because you now have more than one email address that you can send out with. You can set up multiple email address aliases using the same procedure described above. All the accounts will be listed in the "From" drop down list for you to choose from.
Click to expand...

From http://www.registrydomains.com/email_forwarding.htm

Boswell · 14 Sep 2008

ok thanks, I haven't done this yet, but I wonder if this is to make the email send - however with my config I can send mail but not receive any (externally).

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Email can send but not receive

Boswell Minimodder

cpemma Ecky thump

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Email can send but not receive

Boswell Minimodder

cpemma Ecky thump

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