Not sure if this is the right spot for this question but here we go. Is there anyway to get out of a broadband contract early. As current provider tiscalli. Are providing me with a sub standard service which no matter how many times I phone them doesn't improve. I get stuck with the old crappy call centre who guide me though the same old useless trouble shooting process. Then they declare that they can't find anything wrong with the line.
I would have a look at your terms and conditions first. If its advises that you have signed up for a service and you are only get half of the bandwith your paying for, Possibly seek advise from the CAB cause they may be in breech of the Goods and Trading act of 1977. (your paying for something you are not getting) NB: Get their complaints address and put it in writting, that may prompt a response.
This was on Watchdog not too long ago with 3G, Watchdog have their program on the website, so you could have a look.
Im currently with tiscali too, and as of late my download speed has dropped from 800kbs to 100kbs, and pings on my own L4D server which used to be ~30ms are now around 700-1000ms. Tiscali have done **** all about it. The CS is dire, I swear that the same asian woman answers every single phone call, and all she does is tell me it must be down to peak times. The CS forum is crap, they tell you they don't have access to necessary info to deal with it, and tbh, I want to change too. I have 3 Months left, but I can't be ****ed with em.
I hate these over seas call center. When i was pipex(before they got brought out by you know who) they had English call centers, I had a problem moving house and i spoke to one English bloke. He sorted it all out for me only had to call once and it was sorted no fartign around being passed from person to person. The thing is when you ring these "helplines" you not actually talking to someone with any techincal knowledge there just phone operators following a set of instruction on their screen and can not think for themselfs. Rank over Thanks for the other posts. I will do thanks. I haven't got long left on my contract so I may just put up untill then.
Of course there is, you just pay them the months you owe, send back any modem, and leave. By law they're forced to give you the MAC. I suspect you mean "get out of a broadband contract early and free". That's harder. First thing is to log every problem you report clearly for future evidence.
I'm with Pipex and my connection is next to useless come 5 o'clock. And my house is in the street right above the exchange. My mate is with the Post Office Broadband and lives at the bottom of the village (and probably at the furthest point from the exchange) and even at 5 o'clock his speed is faster than mine has been all day.
Compare what they offer with O2, who I find a lot cheaper. Same company. With the exception of three Sunday maintenance sessions speeds have been excellent. Just don't get Access package.
The only way to end a contract early is at cost to yourself - The cancelation fee, which is usually the remainder of the contract, and in some cases, return of hardware. To end it early for free you need to be able to demonstrate that they are not providing the service that you signed up for, by a large margin. IE: If they said they can provide you with 8mbp/s and provide you 1mbp/s or lower (Connection speed, rather than download speed) then you could try and argue that, most providers will test the line speed before they make a contractual offer, though (especially now with Ofcom on their case about it), so that could be a harder route. The next best thing would be to log every single fault or issue with them, and make your own logs of it and the phone call. If it gets to a stage where you have numerous complaints and no reasonble resolution, then you might have an arguable reason for opting out without a fee. It's unlikely, though. Basically: It's hard to get out for less than you'd like.
bt is the last place you should consider. terrible service and was a nightmare dealing with them. on virgin media now myself, which i've heard bad things about, but i've had no problems thus far. quite happy with what my £15 a month is getting me.
It varies from location to location, been with VM (previously TW) for years and have never had a fault with them, maybe a couple of times when the cables got damaged etc, but that's accidental. But I hear people all over the place getting bad download speeds, unreliability etc.
same. been with them a few months so far and it's been excellent. i couldn't be happier. especially as i'm paying for 10mb internet and actually, you know, GETTING IT. which is something bt could never achieve while i was with them -- i don't remember ever peaking past 55kb/sec download as my fastest speed and i was supposed to be on a line that would be able to achieve 8mb internet :/
