Need some help! I have a remote user that is on windows xp using outlook. In her personal folders she was not able to transfer from her inbox to her personal folders. She kept getting a message saying the drive was full. As we were looking into this, we noticed for some reason she has an additional two identical folders. They are in someone else's name but exact copies. I have no idea how they got there. Also, when she tries to delete anything out of her inbox it says she has no room on the drive! We have already ran diskclean up. So the problems I need help with are the following. 1. How do I delete the extra two folders? 2. How can she get past the error for no space so she can delete files.
I've seen similar things at work happen when the PST files get too large. They have a max filesize of 2GB, but tend to start corrupting above ~1.5GB in size, meaning you can read stuff off them, but not change any contents as they give out of space errors similar to what you're getting. if this is whats happening: create 2x new PST's, copy the contents off the old PST and split them between the 2 new PST's to keep the filesize down, then just disconnect and delete the original PST As for seeing where the PSTs are and deleting them: tools menu -> options -> mail setup tab -> data files (for office XP, should be fairly similar for later versions) Edit: you might want to search the drive for PST's and make sure the user has read/write access to them I spend faaaaar too much time on my helpdesk job fixing outlook, amongst other things
So you are saying get to the .pst folders. Copy the folder that is hers. Then delete all of the folders. Then create two new folders with the files split. Is that correct? So the .pst files are on the personal computer and not the networked drive?
