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Other Frozen Kindle Paperwhite

Discussion in 'Tech Support' started by Arboreal, 17 Jan 2019.

  1. Arboreal

    Arboreal Well-Known Member

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    Another little problem this week...

    Dad's Kindle Paperwhite is stuck showing 'Please wait a moment while your Kindle starts up' with the person reading under the tree below it.

    It's been like that for a couple days despite using the things that I've found on the web:

    Hold power button down for 7-15 sec - Nope
    Hold power button down for 45+ / 90 sec - Nope
    Charge for an hour and try again - Nope

    The display stays fixed and a yellow light comes on when plugged into a PC or charger

    It's a 2nd Gen I think - identifying them seems a bit tricky.
    It says kindle in silvery white in the bezel below the screen, has a glossy inset Amazon logo on the back and a feint grey model number at the bottom on the back of DP75SDI.

    Not sure what to do next, I've heard mention of opening it up, but even though it's over a year old, I'm
    not convinced.

    Any repair, reset advice please??
     
  2. saspro

    saspro IT monkey

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    Amber/yellow light when plugged in means it's charging, if it doesn't go green then it's not fully charged (so could be a charging issue).

    Try another charger and leave it charging for a good few hours to see if it actually charges
     
  3. wolfticket

    wolfticket Downwind from the bloodhounds

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    Barring the above I'd get on to Amazon (via live chat or phone) and see what they say, irrespective of the age of it.
     
  4. Arboreal

    Arboreal Well-Known Member

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    I think it was charged overnight, but will charge it again. Do the batteries die on these?
     
  5. saspro

    saspro IT monkey

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    They can die.

    Always worth raising Amazon support on a chat as well.
    I've had a Kindle replaced for free 3 years after I purchased it
     
  6. Arboreal

    Arboreal Well-Known Member

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    Many thanks @saspro , that sounds a useful way forward.
     

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