I just received an e-mail from a mother asking the following questions. She uses MS Windows (XP, I think) against my advice. Knowing full well I only use free software, she still asks me about her Windows issues. Often I can solve them by searching online, now however I'm stuck. It's the person who's put up with me for 19 years, I can't leave her with her troubles - even if they're related to a proprietary system! Basically, she's saying (quite a literal translation): - "I've got a lot of pictures in my e-mail, maybe that's why the PC is slow." - "Can I burn these pictures to a CD?" - "How do I find if I have my CD can make CDs?" Her "e-mail" is Microsoft Outlook or Outlook Express. Can stored attachments really bog down a Windows OS that much? (Keeping in mind her friends take pictures at the maximum resolution, then send them unedited... I once received a picture from her: nearly 2MB). Of course she can burn them to a CD if the drive is a CD-R(W), but how can she find out if the drive is recordable or not (that may or may not be written on the drive itself)? Is there an equivalent to the lspci command (or the other one I forgot) on GNU/Linux for Windows... and/or one that's idiot-proof? A while ago, I did send her Diskeeper, a defrag application. I'm not sure if she's used it, though. My questions would be: - How can she clean up her Windows OS (idiot-proof) without a change of messing up the system? - Any chance, after a possible clean-up, of "making it faster"? She's 56, guys. Have mercy!