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Other Gorilla Glass Scratch... Warranty Claim?

Discussion in 'Tech Support' started by mjm25, 8 Dec 2011.

  1. mjm25

    mjm25 New Member

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    Hi guys,

    Need some advice here.

    Got my Nokia Lumia 800 a couple of weeks ago, it comes with a supposedly unscratchable (and lovely) curved Gorilla Glass screen... Which now has a scratch that can be seen and felt with a finger nail, about 3mm long just off centre on the screen.

    I have no idea how it's happened, there isn't a mark on it apart from this and I'm one of those people that keeps everything i own absolutely pristine. I kept my last phone for 5 years and the only marks it had were where the silver paint had come away from the plastic surrounding the camera on the back.

    What i want to know is how do i go about getting this sorted? I know it's wear and tear, but i haven't handled it roughly, put it anywhere other than my pocket or face up on a desk and yet the supposedly unscratchable is now scratched. Looking at Nokia's warranty page, wear and tear isn't covered, but defects in materials are... Also i only got the phone on the 16th November so do i have any avenues of recourse baring in mind i haven't even owned it for 28 days yet?

    Your help is, as always, massively respected and appreciated! :)
     
  2. tehBoris

    tehBoris New Member

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    Ask the manufacturer not the Internet?
     
  3. mjm25

    mjm25 New Member

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    Thanks... It's always best to go at them armed with some info, experience, evidence and advice don't you think?
     
  4. tehBoris

    tehBoris New Member

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    You already have your argument, the screen is advertised as scratch resistant, yet it has become scratched. The product is not as advertised.
     
  5. Flibblebot

    Flibblebot Smile with me

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    ...although just be aware that "scratch resistant" is not the same as "scratch proof", just like "water resistant" doesn't mean waterproof
     
  6. mjm25

    mjm25 New Member

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    Exactly. I wanted to see if anyone had any experience of a similar nature and how they dealt with it. I'm expecting resistance, i want some ammunition.

    With respect tehBoris, i understand what you're saying and i agree, but a manufacturer might not and your tone is a little patronising.

    Any more input would be great though guys thanks :)
     
  7. Flibblebot

    Flibblebot Smile with me

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    tbh, go back to the place where you got the phone from and see what they say, although I wouldn't hold out hope :(

    It sounds like something fairly major must have attacked the screen to cause such a large and deep scratch.
     

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