Other Gorilla Glass Scratch... Warranty Claim?

Hi guys,

Need some advice here.

Got my Nokia Lumia 800 a couple of weeks ago, it comes with a supposedly unscratchable (and lovely) curved Gorilla Glass screen... Which now has a scratch that can be seen and felt with a finger nail, about 3mm long just off centre on the screen.

I have no idea how it's happened, there isn't a mark on it apart from this and I'm one of those people that keeps everything i own absolutely pristine. I kept my last phone for 5 years and the only marks it had were where the silver paint had come away from the plastic surrounding the camera on the back.

What i want to know is how do i go about getting this sorted? I know it's wear and tear, but i haven't handled it roughly, put it anywhere other than my pocket or face up on a desk and yet the supposedly unscratchable is now scratched. Looking at Nokia's warranty page, wear and tear isn't covered, but defects in materials are... Also i only got the phone on the 16th November so do i have any avenues of recourse baring in mind i haven't even owned it for 28 days yet?

Your help is, as always, massively respected and appreciated!

 

Ask the manufacturer not the Internet?

 

Thanks... It's always best to go at them armed with some info, experience, evidence and advice don't you think?

 

You already have your argument, the screen is advertised as scratch resistant, yet it has become scratched. The product is not as advertised.

 

...although just be aware that "scratch resistant" is not the same as "scratch proof", just like "water resistant" doesn't mean waterproof

 

Exactly. I wanted to see if anyone had any experience of a similar nature and how they dealt with it. I'm expecting resistance, i want some ammunition.

With respect tehBoris, i understand what you're saying and i agree, but a manufacturer might not and your tone is a little patronising.

Any more input would be great though guys thanks

 

tbh, go back to the place where you got the phone from and see what they say, although I wouldn't hold out hope

It sounds like something fairly major must have attacked the screen to cause such a large and deep scratch.