...well, that's clear as mud. Do they mean the original invoice is still showing as disputed, in other words they've no record of the agreement I reached to only pay the VAT (and, if so, why was the parcel released for delivery if they thought I still owed money on it?) If so, I've been waiting a year for an update now - should I wait longer? Do they mean the referred debt is under dispute, and that's what I'm waiting for an update on? Furrfu.