News HFC bank in mass e-mail blunder

Discussion in 'Article Discussion' started by GreatOldOne, 27 Sep 2004.

  1. GreatOldOne

    GreatOldOne Wannabe Martian

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    Oops. A costly mistake to make. This from the Beeb:

    One of the UK's biggest providers of loans and credit cards has infuriated thousands of customers by revealing their personal details in an e-mail.

    HFC bank sent "urgent" e-mails to 2,600 people but an error meant that each address was visible to everyone else on the list.

    The problem was compounded when customers "out-of-office" messages began to respond, many containing home and mobile telephone numbers.

    The bank has admitted it is in breach of data protection law and has credited affected people's accounts with £50 compensation.

    But many customers are still unhappy and are considering legal action.

    HFC Bank is owned by HSBC, and operates credit cards for Marbles, Vauxhall GM and Goldfish, as well as affinity cards for the Law Society and the Open University.


    More here

    Odds on the advisor still having their job? Slim to none, I'd wager... And whilst that slip up was bad, at least it was polite. NTL aren't ;)
     
    Last edited: 27 Sep 2004
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