Hi l would really appreciate some help with yahoo mail

Hi from melbourne, australia, firstly l just want to say that l appreciate any free help that l can get, l know people on here are volunteers, which is something l want to do, so thanks. And also my computer/internet knowledge isn't the greatest, so laymans terms preferred when l get some answers.
Anwyay basically l am having problems sending an email to trend micro in australia, the address i'm trying to send is to pccau@trendmicro.com.au, and it is a valid address, l keep receiving a mailer-daemon error message, and l have no idea what to do about it something tells me its got something to do with my anti virus (which is trend micro), and i've just signed up with yahoo mail recently, and its the only email i've sent off in yahoo mail, (to trend micro), and l have no idea if l should send more emails because this problem might occur again, anyway the error message is below, actually its the whole email, because l don't know what part l should include/not include. (sorry) Refer below:

Sorry, we were unable to deliver your message to the following address.

:
Message expired for domain support.trendmicro.com

--- Below this line is a copy of the message.

Received: from [217.12.4.215] by n28.bullet.mail.ukl.yahoo.com with NNFMP; 26 Feb 2008 11:48:36 -0000
Received: from [216.252.122.218] by t2.bullet.ukl.yahoo.com with NNFMP; 26 Feb 2008 11:48:36 -0000
Received: from [69.147.84.88] by t3.bullet.sp1.yahoo.com with NNFMP; 26 Feb 2008 11:48:35 -0000
Received: from [127.0.0.1] by omp204.mail.sp1.yahoo.com with NNFMP; 26 Feb 2008 11:48:35 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 900697.41546.bm@omp204.mail.sp1.yahoo.com
Received: (qmail 61910 invoked by uid 60001); 26 Feb 2008 11:48:35 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.com;
h=X-YMail-OSG:Received:X-MailerBig Grinate:From:Subject:To:MIME-Version:Content-Type:Message-ID;
b=h3Nm3lViw/pCFG+aH+pbYf9fl4Jm17Oq+ccJgYLJRv6VRfxNAy8VbvchTwKjFK202nOLNBd2/mVtIEknMkMU6NLKDnv9LUJwZC2wh9HJmgkxG4NknyDoIYzsUe28L3/BD654TSAnVKESE1F3NfhA1A/Toonl1lI99ULGvzjvv6E=;
X-YMail-OSG: HFxJM10VM1kSP9LIqvmMiJ2BN9CeMjQsCaUp5Ex48tRK7kEbRiZzZN_R_E.M8D9PmQ--
Received: from [125.63.207.24] by web45710.mail.sp1.yahoo.com via HTTP; Tue, 26 Feb 2008 14:48:35 MSK
X-Mailer: YahooMailRC/818.31 YahooMailWebService/0.7.162
Date: Tue, 26 Feb 2008 14:48:35 +0300 (MSK)
From: Aaron Pekar
Subject: l hope this message gets through!
To: pccau@support.trendmicro.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-2059878082-1204026515=:57592"
Message-ID: <713191.57592.qm@web45710.mail.sp1.yahoo.com>

--0-2059878082-1204026515=:57592
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Hi l need help with a few questions. Basically i've been surfing the intern=
et for the=0Alast hour or so, and trendmicro keeps blocking certain web pag=
es. It tells me to go to=0AINTERNET AND EMAIL CONTROLS, and then choose PAR=
ENTAL CONTROLS and click settings and add=0Athat particular web site that l=
can't access in the list, but the problem is i've=0Abeen doing this over a=
nd over again, and its really frustrating, also with the message it=0Asais =
to copy and paste it into the APPROVE WEBSITES LIST, but it won't work, l c=
an't=0Apaste and copy.=0AAnd on top of all this even when l typed in the ad=
dress for the website to be approved it=0Adoesn't work, l still can't get i=
n the website, sometimes this works and sometimes=0Athis doesn't.=0A=0AMy s=
econd question is that=0A regarding the internet security pro services sect=
ion, l just want=0Ato know that if l perform a TUNE UP where it deletes coo=
kies and frees up space will this=0Atune up affect my computer files, l mea=
n is it safe to do this, im guessing yes, but l just=0Aneed some clarificat=
ion.=0AI'd be grateful for an answer because this is really annoying me (th=
e blocked web sites=0Aproblem), and l will be very grateful if l could get =
some answers/clear instructions on how=0Ato solve this problem.=0A=0AI'm us=
ing windows vista business, mozilla firefox internet browser, and trend mic=
ro=0Ainternet security 2008 PRO=0Akeep well =0AAaron =0A=0A=0AP.S. l tried =
sending this message a couple of weeks ago via my optusnet webmail account,=
=0Abut it wouldn't go through, l only hope it works through yahoo mail. (so=
mething about=0Amail delivery subsystem).=0A=0A=0A=0A=0A=0A=0A=0A=0AD=0A=0A=
=0A=0A=0A Get the name you always wanted with the new y7mail email add=
ress.=0Awww.yahoo7.com.au/y7mail=0A=0A
--0-2059878082-1204026515=:57592
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable


ad>
font-size:12pt">
mes,serif; font-size: 12pt;">

Hi l need help with a few =

questions. Basically i've been surfing the internet for the
last hour or=

so, and trendmicro keeps blocking certain web pages. It tells me to go to<=

br>INTERNET AND EMAIL CONTROLS, and then choose PARENTAL CONTROLS and click=

settings and add
that particular web site that l can't access in the li=

st, but the problem is i've
been doing this over and over again, and its=

really frustrating, also with the message it
sais to copy and paste it =

into the APPROVE WEBSITES LIST, but it won't work, l can't
paste and cop=

y.
And on top of all this even when l typed in the address for the websi=

te to be approved it
doesn't work, l still can't get in the website,

sometimes this works and sometimes
this doesn't.

My second quest=

ion is that
regarding the internet security pro services section, l jus=

t want
to know that if l perform a TUNE UP where it deletes cookies and =

frees up space will this
tune up affect my computer files, l mean is it =

safe to do this, im guessing yes, but l just
need some clarification.

>I'd be grateful for an answer because this is really annoying me (the bloc=

ked web sites
problem), and l will be very grateful if l could get some =

answers/clear instructions on how
to solve this problem.

I'm usin=

g windows vista business, mozilla firefox internet browser, and trend micro=


internet security 2008 PRO
keep well
Aaron


P.S. l tr=

ied sending this message a couple of weeks ago via my optusnet webmail acco=

unt,
but it wouldn't go through, l only hope it works through yahoo mail=

.. (something about
mail delivery subsystem).

=0A=0A=0A=0A=0A=0A=
=0A=0A ..com.au/mailbox.html?mailbox=3DINBOX&page=3D11&actionID=3D1&ind=
ices=3D1328" class=3D"selected">D

=0A=0A=0A <=
hr size=3D1>=0AGet the name you always wanted with the ..rd.yahoo.com/mail/taglines/au/y7mail/default/*http://au.yahoo.com/y7mail/?=
p1=3Dni&p2=3Dgeneral&p3=3Dtagline&p4=3Dother" target=3D_blank>new y7mail em=
ail address.=0A--0-2059878082-1204026515=:57592--

P.S. l am using firefox (the latest version), windows vista business, and an hp laptop, some clear answers would be great.
thanks again and keep well
Aaron

 

Hi, and welcome to bit-tech.
After a quick search on Trend Micro AUS, i notice the email address your trying to send to is wrong. It should be pccau@support.trendmicro.com from looking at this page

I hope this helps in someway.
If your need any help with Trend at all, we're here to help

Sam

 

HI thanks for your answers sam, l did some stuffing about, and l sent the correct address that you stated pccau@support.trendmicro.com and it still didn't work so l took a chance and disabled/exited my anti virus and l could send it, so l know its got something to do with my anti virus(someone told me that the other day, he didn't know `that' much about computers/internet like me but l tried it but the problem is l obviously need to have my anti virus on, any suggestions/answers?
much appreciated
ciao
aaron

 

Remove Norton Anti Virus, and install something that isn't bloatware.

 

Easier said than done

 

What's your little fanboy rant got to do with this problem?

 

Hum, Trend shouldn't be affecting the way you send emails though Yahoo mail. Because i'm in the UK, i use Trend Internet Security, and BT Yahoo, and had no issues. I've not got it installed currently as i kept experiencing other problems that were Trend Micro related, and extremly annoying. I will re-install later on, hopefully after Trend have responded to your message, and you posted a yay or nay responce. If its yay, then Job Done on our account, if its nay, then i will install it, and find the options out for you.

Hope this helps

Sam

Ninja Edit.
One question i forgot to ask, are you sending the emails from a Yahoo program installed on your computer, or from Yahoo's website? If its the former, then i think its because Trend is doing its job, haha, sounds funny i know, but the firewall would be blocking it from sending outbound messages. Also note that Trend can scan inbound and outbound messages, and if i can remember right, you have to set Trend up with your email account or something along those lines. But i would do this if i were you.
Open Trend Micro up so you have the main panel open:
Then click on Firewall or Firewall options
Then check what level the firewall is operating at (High/Medium/Low) I beleive there is also a custom setting also, this you would need to click. It then should open a list of all the programs Trend allows access through the firewall to the internet, so search for anything Yahoo in there, chances are, it may not be there, and therefore, your messages are not being sent though the firewall.
Also, make sure you don't have Windows operating a firewall too. During installation, Trend should have de-activated the windows firewall, but windows will do what it pleases so may have started it up again.
XP User: Start-Control Panel-Windows Firewall, and then you should see if its on or not.
Vista User: Same as XP User.

Again, hope this helps