I know this game has been getting shite reviews, but I really wasn't expecting it to be quite this bad. In the first level I found myself trying to run through invisible walls that weren't even explained by the usual burning car or pile of boxes. It was just an invisible wall. The levels look empty and unfinished, the enemies are just generic and repetitive. I never even got to the aliens. It's just not finished at all! The graphics are just terrible as well. Not helped by the Unreal Engines determination to make everything glow and refusal to use anti aliasing or as mentioned; the horrible level design. I've forgotten the guys name who resigned over this, but he had a damn good reason. I was desperately trying to cancel my preorder but play had already got past the point of no return. Does anyone want to buy this piece of crap from me?
Play.com has a 7 day returns policy, though you will have to foot the postage. "You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item." http://www.play.com/HOME/HOME/6-/Help.html?page=ret
I tried the 360 demo with an optimistic mindset, only to exit it after a minute after reality came crashing in. Utter guff.
Don't know about "non-faulty" items, but every time i've had to return a broken disc, they've refunded the postage along with the price of the DVD.