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Windows How can I find the cause of an intermitent problem

Discussion in 'Tech Support' started by CrapBag, 30 Apr 2022.

  1. CrapBag

    CrapBag Multimodder

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    My wife's PC has been randomly shutting down for probably over a year now and I'm fed up with it, plus hearing her yell down at me from our bedroom every time it does it.

    I recently changed her ram (she only had 4gb running win 10 oops) and now has 8gb, hardly ideal but she only uses Facebook, email, you tube etc.

    I also swapped out her mouse as it suddenly stopped working and i thought maybe that was causing the lock ups and shut downs and everything has been fine for about 3 weeks.... until tonight.. when i hear the dreaded GARY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

    How can i fault find this?
     
  2. kenco_uk

    kenco_uk I unsuccessfully then tried again

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    If you haven't already, have a butcher's at the event log. Intermittent issues are a pain but that might be a good place to start. Is there anything it coincides with?
     
  3. adidan

    adidan Guesswork is still work

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    Presumably nothing is overheating?

    As @kenco_uk says, any error codes?

    These are the most annoying type of problem.
     
  4. CrapBag

    CrapBag Multimodder

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    Yes my wife using her PC :p

    Wife problems are the most annoying, agreed, she certainly overheats when it happens :)

    I'll post up the event logs tomorrow and no nothing is too hot that I can see.
     
    adidan and wyx087 like this.
  5. Big Elf

    Big Elf Oh no! Not another f----ing elf!

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    Does it Bluescreen? Is the System Failure setting set to Bluescreen or Automatically restart (I don't know where these are in Windows 10 as I still access it through the old System Settings option).
     
  6. GeordieStew

    GeordieStew Minimodder

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  7. Ice Tea

    Ice Tea Minimodder

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    Run Ubuntu or Linux Mint from a USB stick to see if it's stable or still continues to shutdown.
     
    NickCPC likes this.
  8. SuperHans123

    SuperHans123 Modder

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    My usual is the big hammer to crack a nut approach when faced with this situation.
    A compete disassembly, physical rebuild new paste etc and a new install of Windows, software etc
     
    kim likes this.
  9. HoraceC

    HoraceC What's a Dremel?

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    Does it have a SSD or HDD? If it is the later lock-ups could imply bad sectors/read errors. How you run drive drive diagnostics?
     
  10. ModSquid

    ModSquid Multimodder

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    I've found nirsoft's suite to help sometimes in these instances - the "Bluescreen Help Identifier" or whatever it's called at least points you in the right direction. Let me grab a link...I'll be back

    EDIT: This is the main page and this is the BSOD one. It does help narrow things down somewhat. Think we managed to identify a PSU culprit using it.

    With regard to your previous solutions, I have heard that having somebody else provide additional RAM in the bedroom can indeed help, but there are associated trust issues.
     
    Last edited: 20 May 2022
  11. Xlog

    Xlog Minimodder

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    How old is the hardware? Had similar problem with old PSU, it would reboot randomly withing a month from last reboot, sometimes it would last couple days, other times weeks. Basically anything with electrolytic caps and older than couple years can be a culprit, and its right on impossible to diagnose without throwing parts at it.
     

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