Hi, I have just purchased a HP 2101nw wireless print server and for the life of me I can't get the stupid thing to work. I run through the wizard and follow it to the letter, I input my passkey for the wireless part and it says the same thing everytime, "can't find the print server on the wireless network from this machine". Waht am I doing wrong guys, I thought this would be simple and allow all our pc's access to the one printer. I have tried it on XP, Vista and Win 7. Thanks
having exactly the same problem have tried 3 different laptops and it won't install on any of them. Tech support is horrible: note at the end (top e-mail) they bail out and make you call the 800 number - who are also no help whatsoever.....where's Carly when you need her? _______________________ Hello Jeffrey, Thank you for replying to HP Total Care. Thank you for contacting HP Total care for Printer support. My name is Ameya. I understand from your previous interaction that when setting up the HP 2101nw Wireless G Print Server for the HP PSC 2175 All-in-One Printer you get the error message ‘Wireless connection failed’. I regret for the inconvenience caused to you in this regard. Jeffrey, I request you to please completely disconnect the print server and also completely uninstall the software from the computer and reconnect and then try to install the software and check whether the printer sever can be detected. If issue still persists, I request you to please contact the phone support team as they will be in a better position to assist you. I regret for the inconvenience caused to you in this regard. US AIO Phone Support number 1- 800 - 474 - 6836. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Ameya D HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8027582046]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection withthe use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. Original TextFrom: djlee4@lycos.com To: OFFICEJET_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC: Sent: 07/25/09 18:06:15 Subject: RE: RE: RE: RE: HP 2101nw Wireless G Print Server e-mail suppo Hi Merlin, the instructions below assume that the installation has been successful and that there is a "connection manager" icon on the screen. The problem I'm having is that the install stops at the "can't find the printserver" screen. When I exit that screen, no connection manager icon appears, so the link below does not help. Regards, Jeff Subject : RE: RE: RE: RE: HP 2101nw Wireless G Print Server e-mail suppo Date : Sat, 25 Jul 2009 17:55:23 +0000 (UTC) From : <OFFICEJET_SUPPORT_EN@MAIL.SUPPORT.HP.COM> To : <djlee4@lycos.com> Hello Jeffrey, Thank you for contacting HP Total Care. I am Merlin from HP Total Care. I apologize that the previous web link to download the HP Wireless Print Server Basic Driver did not resolve the issue, and the same error shows up. I still have a resolution for you in the web link below which will help you in solving this issue. The web link may have few steps on how to set up the Installation on Wireless. I request you to please follow the steps carefully and please get back to us with the results. Web Link http://h10025.www1.hp.com/ewfrf/wc/...21&lc=en&dlc=en&cc=us&product=3662206&lang=en Note: Clicking on the link may give an error indicating it is invalid. Ifit occurs, please copy the entire link and paste it in the address bar of the web browser and press enter. Please inform if the above web link was helpful for you to resolve your query. This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Merlin.A HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8027582046]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies. Original Text From:djlee4@lycos.comTo:OFFICEJET_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC:Sent:07/25/09 16:55:49Subject:RE: RE: RE: HP 2101nw Wireless G Print Server e-mail support Hi Merlin, Thats the same program that was on the CD that came with the device. It does not work any better than the disk did. I also tried loading this on a Dell 6500 - it didn't load there, either. Still getting the same error message, despite turning off all firewalls, etc. Anything else you can think of? Thanks, Jeff ---------[ Received Mail Content ]---------- Subject : RE: RE: RE: HP 2101nw Wireless G Print Server e-mail suppo Date : Sat, 25 Jul2009 15:44:44 +0000 (UTC) From : <OFFICEJET_SUPPORT_EN@MAIL.SUPPORT.HP.COM> To : <djlee4@lycos.com> Hello Jeffrey, Thank you for contacting HP Total Care. I am Merlin from HP Total Care. We apologize for the inconvenience caused in resolving the issue, and appreciate your patience and support in resolving this issue. I understand from your previous interaction that when setting up the HP 2101nw Wireless G Print Server for the HP PSC 2175 All-in-One Printer you get the error message ‘Wireless connection failed’. Jeffrey, I recommend you to please use the web link below to download the HP Wireless Print Server Basic Driver andthen please verify if you are able to use the HP 2101nw Wireless G Print Server for the HP PSC 2175 All-in-One Printer. Web Link http://h10025.www1.hp.com/ewfrf/wc/...n&dlc=en&cc=us&product=3662206&os=228&lang=en Note: Clicking on the link may give an error indicating it is invalid. If it occurs, please copy the entire link and paste it in the address bar of the web browser and press enter. I want to be sure the solution I provided to you resolves the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further. This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Merlin.A HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8027582046]} ***Do Not Delete Service Ticket Number*** For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. Hi Gregory, Have done the following: Check to see if there is a proper power supply to the printer and print server. Power is fine. Disconnect and reconnect the print server. Tried that to no effect. Check if a firewall is blocking access tothe print server. Turned off all firewalls at the PC and at the router. If so, contact the IT department to obtain access to the print server.Check if the print server is on the same subnet as the computer. If not, move the print server to the same subnet. This is a home system - there is no other subnet. If the issue still presists even after performing the above steps, I recommend thatyou once again go through the set up instructions carefully in the web link given below and verify if you are following the same. These are the instructions that came with the device. The continue to not work - I'm still getting the "can't find the printserver" screen at the end of the installation. I'd be glad to let youremote in and try the wireless print server installation if you can. Let me know a good time to try. Regards, Jeff ---------[ Received Mail Content ]---------- Subject : RE: RE: HP 2101nw Wireless G Print Server e-mail suppo Dte : Fri, 24 Jul 2009 17:16:20 +0000 (UTC) From : To : Hello Jeffrey, Thank you for writing back to HP Total Care. I am Gregory from HP All-in-One Email Technical Support Team. Iunderstand that you are getting an error message ‘Wireless connection failed’ while setting up the HP 2101nw Wireless G Print Server for the HP PSC 2175 All-in-One Printer. I must appreciate you for getting back with the requested information. Jeffrey, I realize the importance of the issue and will give you appropriate steps to troubleshoot. I need your cooperation and appreciate your efforts in resolving the issue. It could be caused by any of the followingreasons. Either the HP product or the print server has no power, or a cable is unplugged.In a corporate environment, the firewall might be configured to never allow access and might not give any messages.The print server might be on a different subnet. In order to resolve the issue, please perform the following troubleshooting steps. Check to see if there is a proper power supply to the printer and print server.Disconnect and reconnect the print server.Check if a firewall is blocking access to the print server. If so, contact the IT department to obtain access to the print server.Check if the print server is on the samesubnet as the computer. If not, move the print server to the same subnet. If the issue still presists even after performing the above steps, I recommend that you once again go through the set up instructions carefully in the web link given below and verify if you are following the same. http://h10025.www1.hp.com/ewfrf/wc/...:3&lc=en&dlc=en&cc=us&product=3662206&lang=en If the issue still does not get resolved, please get back to us with the observations so that we can assist you further. For information on keepingyour HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, Gregory H ***Do Not Delete Service Ticket Number*** {ticketno:[8027582046]} For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. Original Text From:To:OFFICEJET_SUPPORT_EN@MAIL.SUPPORT.HP.COM CC:Sent:07/24/09 16:15:58Subject:RE: HP 2101nw Wireless G Print Server e-mailsuppo This message has been rerouted to you by the HP.COM email Router. Original messagefollows: ------------------------- This message has been routed to you by the HP Consumer support team. If this message has been sent to you in error, please redirect it to the Router. Hi Joshojit, The 2101nw wireless print server will be connected to an HP PSC 2175, S/N MY357C840F73. The printer works fine when connected directly to the computer. The problem is that the 2101nw doesn't seem to install correctly. Regards, Jeff ---------[ Received Mail Content ]---------- Subject : RE: HP 2101nw Wireless G Print Server e-mail support Date : Fri, 24 Jul 2009 02:45:47 +0000 (UTC) From : To : Hello Jeffrey, Thank you for contacting HP Total Care. From your email, I understand that you are experiencing an issue with HP 2101nw Wireless G Print Server I regret the inconvenience caused by this issue. In order to assist you in a better manner, I would request you to kindly provide us the information if the HP 2101nw Wireless G Print Server is connected to any HP printer. If yes then kindly provide us the following information Product Information (printer) •Product Model Number (ex: C1234A): • Product Serial Number (ex: US12345678): Please reply to this message with the details and we will be glad to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare Sincerely, HP Total Care Formore information, including technical information updates, please visit our Web site at http://www.hp.com/support. Original Text From:To:HP Support CC:Sent:07/24/09 02:37:50Subject:HP 2101nw Wireless G Print Server e-mail support hp e-mail support Webform submittal date/time : 24 July 2009 02:38:16 UTC language_code : en language : English Country of Residence : United States product_line : 2A product_oid : 3662206 product_name : HP 2101nw Wireless G Print Server part_number : Q6301A,Q6302A purchase month : 7 purchase year : 2009 problem area : installation and setup serial number : CN8BM1107W operating system : Microsoft Windows XP Home How is your product connected to your PC? : Network error message : Wirelessconnection failed problem description : I'm trying to set up this print server model 2101nw on a Dell Inspiron B130. I'm following the install instructions, do the "Temporarily connect the print server to the computer using the blacksetup cable..", turn on the print server, connect to MSHOME (recommended), security is disabled, IP obtained automatically, settings are written to the Print Server (IP address DHCP), then I get the error: Wireless connection failed: Can't find the Print Server on the wireless network from this machine.(refresh). The computer is connected to the network, and the wireless settings seem to be correct. The little 2101nw has a green power light, a blue network light, and a flashing orange trouble light at this point. My only other option is "Exit"... Help! troubleshooting : have retried installation several times to no avail. There don't seem to be a lot of options... setting changes : has yet to function properly... tech skill : Advanced
same problem, different place.. :-( Hi, I have the same problem with 2101nw. The "mixed mode soluion" did not help me unfortunately (http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1299607 ). When I ping the thing i get all packets correctly, it easily gets an IP from the WRT54GS, but i still get the same error message "Wireless connection failed". Tried with Vista and XP machines - same results. Any ideas anyone??
same issue here Hi, I have used the this print server no problem for several months until it refuses to connect to my wireless network today. I searched HP support/faqs but I found no answer to this problem other than checking the power. I found one post in HP support forum but sadly I saw no active reply from any HP supports. I have not contacted HP yet. When performing the re-installation, the software can detect the wireless network but it failed to connect the print server. Manually entering the IP address, subnetmask, etc... does not help. I have not changed anything of my network. The device just simply stopped recognizing the network. I appreciate if anyone can help.
Unfortunately I think the solution is to reduce your key length I've had the same issue connecting the print server to the wireless network. I was running WPA2 - Personal - AES with a 63 ASCII character pass phrase. I tried changing from accepting only 802.11G to mixed mode to no avail. I ended up calling HP and they told me that it was because WPA2 isn't supported and/or the key length was too long! I changed to WPA with a 13 character pass phrase and got it to work.
I had a similar problem after the server was set up and working ok. I changed my wireless router and it just did not work at all - I tried uninstalling the software, this could not be done no matter what I tried, and I kept getting messages of missing *.dll files - I then ran advanced setup followed all instructions to the letter and and it worked fine. and they all lived happily ever after
Hi All I am newcomer to this forum so forgive if the following has been answered. I loaded and connected the Hp print server to a PC ok then reconnected it to a Canon printer and printed ok via my Orange router. Question: How do I have my two other PCs that use the same wireless router, but are not networked with the first PC, print via the HP print Server Thanks for any help on this Boyseeuk
I've just spent the last two days trying to set the print server up on two notebooks and a netbook. As suggested earlier in this thread shortening the length of the encryption key worked to get it installed on the first notebook, but then couldn't manage it on the others. Straight forward in the end. After any failed attempts, uninstall the device drivers on that machine. Then when installing on additional machines, make sure the print server is connected to the machine with the set up cable and switched on when you start the set up process. It detects the printer, you don't have to run the network settings part as they are already configured on the print server, and away you go. Would have been so much easier if they had just said that in the set up guide!
