Just going to rant and get it off my chest... I hate Verizon Wireless with a firey passion. We all know about the previous issues I've had with them. Now they are really making my blood boil. I signed up with AT&T a few days ago, because Verizon is pure suck out here in boonies, and AT&T actually has better coverage and pricing then Verizon. So I got all set up with AT&T, and love them. I call to cancel with Verizon because I have a valid reason to do so, and not be charged a Early Termination Fee (ETF); My Federal Universal Service Charge increased. According to their Customer Agreement it says the following: Note the underlined part. On top of this, I have a receipt from Verizon that gave a complete outline of my plan, and in that outline it says "Early Termination Fee: $0". So I call Verizon with all this information at my disposal, and talk to the cancellation department. To sum it up, they will not cancel my service without charging me the ETF. Why? They gave me a few different reasons. 1) That the ETF cant be waived because the increase in the Federal Universal Service Charge doesnt cause a "Material Adverse Effect". They cant tell me what causes a Material Adverse Effect is. They are not in my financial status, and it says nowhere in the Customer Agreement or Terms of Service, or any of the other legal documentation that they have the right to say what a "Material Adverse Effect" is. 2) They cant waive the ETF, because the Federal Universal Service Charge, isnt a charge that they have control over. Actually it is. In the "Explanation of Charges" document, it clearly says that the Federal Universal Service Charge is a charge implemented by Verizon. Same goes with the Administrative/Regulatory charge. The retention reps I spoke with denied this. 3) After acknowledging that the Federal Universal Service Charge is a charge imposed by Verizon, they offer to credit it. For one, this contradicts Reason #2. For two, nowhere in the Customer Agreement, Terms of Service or any other legal document, does it say that Verizon can offer me a credit to negate the effects of the Federal Universal Service Charge. 4) After trying the above 3 reasons, they tell me that when I signed up wth Verizon, I knew at the time, that the charge could change at anytime, and therefore I cant cancel with the ETF being waived. On the Explanation of Charges paragraph on every bill that I receive, in the same paragraph where it says the Federal Universal Service Charge and Admin./Reg. Charge are charges imposed by Verizon, it says that the charges are subject to change. So, yes I agreed to them being subject to change. Because they change it gives me an opportunity when they change to leave Verizon whenever I want. I spent about 3 hours on the phone with 4 different reps trying to explain this but they are not going to accept their own Customer Agreement clauses. Why? I dont know, I dont care. They kept feeding me some line of how they would discount me and what not, but it makes me come back to the fact that they cant credit me to negate something, or to issue a credit to keep me as a customer. So now, that they have lied to my face as usual, I told the last rep I talked with to go ahead and cancel my service. The service is suspended right now, and will terminate on my last billing date of June (25 iirc). Until that happens, I am contacting the Atty. General and the BBB. Until something comes thru via the BBB or Atty General, I'll be with AT&T.