I'm trying a small business venture and I need to be able to access some pc's remotely. This will be tier3 level stuff so it would be a pure nightmare to try and walk these end users through steps for full support. So I'm looking for something that is simple and easy to use. Maybe something I can send to them by email and they can download, go to a certain website so I can get access, or anything that is not a hassle. I'm considering the following: Logmein - I like this setup and don't mind paying but they can be very expensive. I'd prefer free or low cost but they seem to be the most expensive so far. RDM+ - I have some of their software on my blackberrys for personal use to access my own computers remotely. They work great. Although I'm not familiar with their PC remote support. VLC - I use this at my job but not sure if I can use it on my own. I'd love to be able to just perhaps purchase a program and use it on my own with no monthly charge but that might not be realistic. Netmeeting or Livemeeting - We use this as a last resort at my job to access remote employees company machines. Not sure if their is a way to use these programs for the same purpose. Any ideas or recommendations?