So then, as an apprentice I have to do coursework towards a qualification while working here. I'm currently doing the "Customer Care in ICT" unit. I need feedback from "customers" I've interacted so if you could answer these questions it would help me greatly. 1) How would you rate the speed at which we responded to your issue? 2) How would you rate the quality of the solution we provided? 3) Would you recommend us to a friend? 4) How would you rate the quality of the communication we had with you? 5) How could we improve on how we communicate with you? 6) How could we improve the quality of the solution we provided? 7) Do you have any other feedback on your interaction with us?