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I need your help

Discussion in 'Feedback & Suggestions' started by MLyons, 7 Dec 2017.

  1. MLyons

    MLyons Half dev, Half doge. Staff Administrator Super Moderator Moderator

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    So then, as an apprentice I have to do coursework towards a qualification while working here. I'm currently doing the "Customer Care in ICT" unit. I need feedback from "customers" I've interacted so if you could answer these questions it would help me greatly.

    1) How would you rate the speed at which we responded to your issue?
    2) How would you rate the quality of the solution we provided?
    3) Would you recommend us to a friend?
    4) How would you rate the quality of the communication we had with you?
    5) How could we improve on how we communicate with you?
    6) How could we improve the quality of the solution we provided?
    7) Do you have any other feedback on your interaction with us?
     
  2. RedFlames

    RedFlames ...is not a Belgian football team

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    Satisfied
    Satisfied
    Yes
    Satisfied
    Bonus points for Klingon.
    ???... It was broken, now it's not... Not sure how that can be improved upon...
    Give the Doge a biscuit...
     
  3. sandys

    sandys Well-Known Member

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    1) responded quickly
    2) you didn't solve the new posts thing so very low.
    3) Pah, 50% success rate, so it's 50/50 :D
    4) Quite good once you understood me
    5) being able to read my mind
    6) by actually providing a solution.
    7) No, you are generally quite quick to fix bugs.
     
  4. MLyons

    MLyons Half dev, Half doge. Staff Administrator Super Moderator Moderator

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    Thanks a bunch. I'm aware the questions aren't great but it's geared towards more commercial companies dealing with actual customers, I've adapted it the best i can lol.

    this will be interesting in my report...

    Thanks :thumb: I can't even remember this specific bug. Is it the one to do with how many clicks and things being marked as read?
     
  5. RedFlames

    RedFlames ...is not a Belgian football team

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    I've seen people successfully cite 'Nelly the Elephant' in a Physics paper and other similar feats... You've got this :thumb:
     
  6. yuusou

    yuusou Well-Known Member

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    1) Gonzalez
    2) Gucci
    3) Already done so plenty of times
    4) Like having a beer at the pub with your mates
    5) Actually getting me a beer at the pub
    6) By removing the "Are you sure you wanna mark this forum as read" check. Hah!
    7) You're doing an awesome job!
     
  7. MLyons

    MLyons Half dev, Half doge. Staff Administrator Super Moderator Moderator

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    Thanks man. About that beer, I wonder how a bit-tech meetup would go...
    [​IMG]
     
  8. 23RO_UK

    23RO_UK Hasta Mañana

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    1) Like a rabbit with a rocket taped to it's arse.
    2) Platinum.
    3) I continue to do so.
    4) 5G
    5) Telepathy.
    6) Cashback incentive rewards?? :p
    7) Stay put, your doing a sterling job in a thankless environment ;)
     
  9. MLyons

    MLyons Half dev, Half doge. Staff Administrator Super Moderator Moderator

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    1) cant wait to quote that in my report
    2) :blush:
    3) Good work
    4) :rollingeyes: Very clever
    5) Hmmm, don't think the training provider covers that. I'll make the request on your behalf.
    6) :hehe: More chance of AMD beating out NVIDIA
    7) :happy: aww thanks
     
  10. adidan

    adidan Avatar is back out of season.

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    1) Quicker than a tortoise, slower than quark
    2) It had the just right balance of usefulness and patronism
    3) Yes, if my friends were in anyway interested in tech and I wasn't their and my family's mediocre, but free, IT support (insert grumble here)
    4) If I had a bag of gold stars I'd think about letting you have one to put on your 'How did I do at work today?' calendar
    5) Semaphore?
    6) Doffing your hat every now and then wouldn't go amiss
    7) The fact you can get any answers to these questions, at all, from this bunch of 'users' means you should automcatically pass with Distinction.
     
  11. MLyons

    MLyons Half dev, Half doge. Staff Administrator Super Moderator Moderator

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    1) Narrow range there
    2) Not sure what to say to that
    3) I'm in the exact same situation. "you code?" "Yes" "can you fix my toaster/phone?"
    4) Oh boy, my favourite.
    5) Don't think we have a protocol for that. I'll go check in the loft
    6) :blah:
    7) I'll pass that on
     

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