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Windows Internet Explorer 10 not uninstalling

Discussion in 'Software' started by HunterDoom, 18 Jan 2013.

  1. HunterDoom

    HunterDoom New Member

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    Hi everyone,

    I am trying to help with clearing out some affected programs after removing a virus, but I cannot uninstall Internet Explorer 10.

    Attempts: I have tried following tutorials for uninstalling IE through the Programs list (both "View installed updates" and "Turn Windows features on or off") and neither are showing IE 10 as an option. I did uninstall IE 9 through one of the options but now I cannot re-install it because IE 10 is still "installed" on the computer.

    IE is not on the Programs list either in "Programs and Features."

    FYI, IE will open up to the MSN home page but will not navigate to any other website (not even google).


    I cannot think of any other options except for deleting the IE folder in "Program Files." Anyone know of a way to manually remove anything referencing IE so I can attempt to reinstall it?

    Thank you!

    Hunterdoom
     
  2. deathtaker27

    deathtaker27 #noob

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    What version of windows are you running?
     
  3. Picarro

    Picarro New Member

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    It is not possible to uninstall IE10. It cannot be removed.
     
  4. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    Yes it can, view installed updates, uninstall update, or from the turn windows features on/off section. Just remove ie all together... and don't put it back.
     
  5. HunterDoom

    HunterDoom New Member

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    Hi everyone,

    AFter going back to check if I can do anything with IE 10, under the windows feature turn on/off section, it did show IE 10 as an option.

    deathtaker27: Windows 7 64-bit

    lysol: I could just keep it out all together, however, the owner of the computer requires IE 10 as part of a campus security software. In order for the security software to work properly (and to use the on campus WiFi), IE 10 must be installed with a recent specific windows security update.

    Which is why I am trying to uninstall it and reinstall it since it does not give me an option to remove it at all and the security program is claiming that the update is not there. I have tried to install the update myself (by downloading the specific one) but it is giving me an error about not being applicable to install as an update.

    And as I am writing this post, IE 10 is still not navigating to any website. I believe the virus did something to the programs folders. The virus has been removed though.

    Chrome can navigate just fine as a reference.
     
  6. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    You tried remove it from features, then install again? Try sfc/scannow? Sometimes it can fix damaged or missing file issue. Otherwise I wouldn't spend a lot of time fighting with it and just go for clean install.
     
  7. HunterDoom

    HunterDoom New Member

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    lysol: Yes, I have tried disabling it through the feature tab. I ran the sfc scan as it was disabled and it did find something but I could not read the log. Then I re-enabled IE 10, but it still will not work (still stuck at the MSN home page and won't navigate anywhere else). I even tried to use the IE10 exe installer when it was disabled but it kept failing cause there was already an "Internet Explorer installed". So you mean do a full hard drive wipe and reinstall the OS?
     
  8. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    Right, sounds like time to reinstall Windows. Seems the virus broke it really good.
     
  9. Mechh69

    Mechh69 I think we can make that fit

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    Yes he means a full wipe.

    I have totally quit with virus removal on peoples machines I work on if they have a virus I will save their Documents, Videos, Pictures, videos, favorites, and their downloads after I have cleaned them out (I use an external HDD just for this and nothing else). I make a spread sheet on a separate computer to note all the programs on there to reinstall later, then I de-activate any programs that require it and wipe the computer. I delete the partition on the HDD when I reinstall and do a full format (the long one) and reinstall everything. I know that is the long way of doing things but I have not had any return viruses. After I have reinstalled everything I have a spare HDD with windows and (name your antivirus of choice), Spybot Search and destroy, and Malware bytes installed I scan the external drive for viruses and malware, and after it comes up clean I plug the External in to the new machine and scan it with their antivirus/internet security and then put it back on. Problem fixed but it is the long way.

    I have removed viruses before but I realized it took almost as much time to fix all the problems it caused than it did to wipe the computer and reinstall.
     
  10. RichCreedy

    RichCreedy Hey What Who

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    9/10 I wont wipe a machine, I take the hd out, scan it using machine with paid for AV that is fully up to date, then malwarebytes antimalware, put it back in, run malwarebytes anti rootkit, run sfc, chkdsk, then check for outdated regular software and update. if machine is stable, check for windows updates. if after all that, there is still a problem, do a repair/upgrade install of windows.
     

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