I do not understand quite how it was so hard for me to get myself a decent job in IT, to build up my experience to get to where I am today when there is people in the industry, probably earning more than me, doing what they are doing and doing their jobs with the pitiful excuse for knowledge that they have. I am not saying, that I know everything, I definitely don't - some people will know that from some of the SOS messages I post up here for when I need help with stuff. A bit of back ground on me - I am an IT Engineer, predominantly I support small to medium business' who have no IT departments (as they have me) but I have a few clients where they are of a size where they have an IT department, and I support their IT departments and provide them with consultation, strategic help etc. at 15:30 yesterday one of my sites went down, completely down, geographically its 80 miles from me so I can't just nip over and check. I was told that one of the DSL lines had gone down, but also the server was acting funny. Then I was told that BT recognise that there is a fault on the line and they are working to fix it - I kind of left it that I couldn't check out their server until I could dial in - the server was fully roaring, like going full pelt, as I could hear it over the phone. This morning, they still had no DSL, I was on another site where all hell had also broken loose, so it took me 2 hours this morning sorting the site I was on, whilst chatting to my other site trying to at least work out what was going on. I fix my original site this morning, I then spend an hour solidly talking to my guy on site, the head of IT, his junior is off today and tomorrow, I frequently ask "so no one has done anything in any of your comms cupboards - as there is something really not right" - "no, no one has been in any of the cupboards". So I get to the point, where I can no longer handle things getting lost in translation, and I just tell them I am going to go there and sort it out. I get there, the server is roaring away, the internet facing router cpu is maxed out, so I get down to trying to work out what is up with the server, and what is up with the router, I take the router out of the network, and I rig it up to my laptop, at the same time I am rebooting servers, the servers error on boot and say ILO is malfunctioning - at the same time, the router which I have taken out of the network is connecting just fine with only me hooked up with my laptop. odd. at the back of my mind I am starting to get a little nag that I know what is up. So this site, there is a sever room in the basement, there is a couple of switches here, a baseline switch for server etc. and a poe switch for phone system, these are both then connected to the firewall that is connected to the router that I have taken out of the network (so they weren't connected to it, but normally they would be). The baseline switch also is connected to a fibre link that links some floors a couple stories up and another fibre link that runs to the top floor. So I start to integrate the router back into the network, as I know there is no fault on the line as I was browsing BT on my laptop. I put the phone system in, fine. I put the rest of the network in, not fine. the router maxes out again, to the point I can't even get on it, ssh access or anything. So there is something not right. I pull the power to the switch - the second I do this, all the servers shut up and stop roaring....Broadcast storm. I am not a man who likes running up and down stairs, I pulled the fibre links, isolated the network to just the one switch, I integrate this back with the network, fine, normal service. I bounce all the servers, they come back up, fine, internet access, happy days. I power up some machines on the floor, log in as some users, fine, I got drives, an ip, internet access the works. I connect the second floor fibre line, not fine, servers start roaring again, router crashes, bad times. I start again, I omit connected the 2nd floor fibre, I connect the top floor fibre, fine, everything is still happy. So, I know the second floor cabinet is really upsetting everyone. Anyone guess what I found in the second floor cabinet? This is a brand new site, they have just moved there, they didn't have enough patch cables, yesterday, an order for heaps of lovely new patch cables arrived - for some reason, in the junior's infinite wisdom, they felt the need to go and patch 10 patch cables into one switch, looped back, out one port, into the port next to it, 10 times over... WHY? WHY when I say "has anyone done anything?" do I get told no, when the answer is yes. Even when I ask "has anyone even been in any comms cupboards" I get told no. This had a knock on effect, as there is still staff on their legacy site, who connect to this site over a static link, and access the servers on this site - so they couldn't work either as the link was down. So because of one persons actions, two sites couldn't work for 1.5 days. GRRRR. Annoying, I am rushed off my feet this week, I didn't need to loose 3 hours to train journey's to go and fix a problem that didn't even need to be a problem. How does anyone who has a job or any kind of input into the IT decisions of a company not know that plugging a patch lead into the same switch it's coming out of is bad news. especially if you do it 10 fold. That's it I am done, thanks for reading /rant.