CPU Just recieved the X4 740 for my wifes new build.....

As he title suggest I have taken delivery of my wifes new cpu.

At first glance taking the cpu box out of the delivery packaging I notice that the security seal has been broken and resealed with sellotape (which has yellowed somewhat).

I contact the online shop I purchased it from who insist it's been damaged in transit and offer me a refund or return. I can't see how the security seal has been damaged and then magically sellotaped while in it's delivery packaging so I complain further.

I eventually get offered a partial refund of £17 (not bad on a £54 item) and except after being reassured that the warranty will still be valid.

After installing the cpu I take note of the ID code on the chip and google it to make sure it hasn't been replaced with an inferior model. This is where things get interesting, the model number on my chip pertains to an oem product and not the boxed product I purchased so it looks like someone has swapped in an oem chip which would be why the seal had been broken.

So I'm now faced with the dilemma that okay I got the chip very cheap but it's not actually what I ordered.

Should I just keep it and complain further down the line if it fails or should I demand a replacement which will most likely nullify my partial refund?

 

Does it work OK?

I wouldn't really care if it does tbh.

 

If it was me I would keep it as it just too much hassle, but thats me. OEMs have a year warranty and if uts working as it should then dont worry and enjoy the chip

 

Considering the refund just chalk the retailer down as one to give a miss in future and keep the cpu.

 

I haven't got it fully setup and installed yet, probably won't be until late tonight/tomorrow.

Sending it back would be a lot of hastle and I've always got the record of online chat via email if I ever did run into issues.

I was definitely leaning towards keeping it as a 3.7ghz quad for £37 is pretty decent

 

Yeah - what warranty was advertised with the chip you bought?

 

Yeah that's a great price..

Where did you get it?

As I say though man if she all works OK I would be dead pleased with that

 

It actually doesn't state the warranty now that I've looked it further.

 

I'd personally just keep it, can't really complain at that price!

Might be worth not going back to them though (are they one of the big ones?)

 

Yes a very big one.

 

care to share who it is?

 

Yes once my refund has gone through

Not taking any chances plus I'm paranoid

 

I'd be amazed if they would even search through threads like these but, unless your name is actually Mr C. Bag, then how would they link it to you? (don't blame you though - I'm also quite paranoid about these things )

 

Keep it.
If it goes bang sometime in the retail warranty period, claim on it anyway.
If you have trouble claiming contact the shop with what AMD said and what it was originally sold as. (This is assuming it's a shop that isn't likely to disappear in the interim).

If it's sold as retail and they've sent you OEM then that's their problem (as long as the partial refund is just for the open packaging). It's unlikely most people would notice the difference.

 

Something that concerns me about this build is the memory compatibility list states 1.5v ram and the stuff I have going spare is low latency 1.65v ram.

Mobo is the MSI FM2-A75MA-E35.

Am I going to be able to use it or will I have to drop the voltage and adjust the timings?

 

The 740K has a 3 year warranty. The one you've been given no doubt has 12 months. Taping up an OEM processor in a retail box and selling it off as the original is illegal.

Given most companies would give a full refund and apology and send out an immediate replacement, except Scan, that's my guess.

 

and Scan just fail completely at RMA`s - had a moue sent back was ` fine` and returned - sent to coolermaster ,m and voila , yes sir its faulty , have a new one.


asshats.

 

Started a new thread for my question

 

My APU was sent back to me as fine, when I'd tested it on two different boards and three sets of RAM. They charged me £24 to have it returned to me. I contacted AMD who said given the failure it was faulty, sent it off to AMD, a new boxed one was set back free of charge. Scan won't refund the £24 even still because AMD won't give a test report.

Cowboys and asshats.

Compare ocuk - bought a GTX 670 then two weeks later thought I might want to get a 7990 instead. I'd used up the free Splinter Cell game code and asked if it was possible to return the card. Absolutely no problem they say, send it back for a full refund. (I didn't in the end, kept it)

 

I had an issue like that with Scan. I was a bit skint at the time and needed a Crossfire board for my 9950. So I looked on their site and found some Sapphire thing. Any way, I asked them before I bought it if it supported my CPU. They said yeah, it did. So I ordered it. On the box it said supports all Phenom CPUs. I fired it up, nothing. So I sent it back (at my expense) and they took a testing charge and stuffed me for the shipping. I lost £25 or so and vowed never to use them again.

I have used them since I confess. I've made two orders. One was for a H100 (and they put up false warranty info on that then refused to stand by it) and the other was for my Revodrive but I made sure to order that via Ebay so that I could get them (and Paypal) involved should anything go tits up.

But yes. Overall I would not order from Scan unless there was a good reason to do so. A shame when you consider they're one of the UK's biggest retailers.

I'll stick to Amazon and Ebay. Amazon's customer service is the best I've had.