Don't mind me, I just feel the need to vent. So, back in February last year Amazon had a deal on the Kensington Orbit Trackball with Scroll Ring: about £4 off the usual price. I fancied a change, so took the plunge. The trackball arrived, worked, and all was well with the world. Last month, it went faulty - kept double-clicking even when I was single-clicking. It's too late for Amazon to take an interest, so I got in touch with Kensington to claim on the warranty. Usual "have you tried turning it off and back on again" troubleshooting commences, Kensington agrees it's faulty, says they'll replace it. Problem the First: Somehow my ticket ended up in the APAC support portal, and they could only ship it to North America or Australia. No, they couldn't transfer the ticket to EMEA. Quick phone call to Kensington EMEA support line, though, and the ticket is transferred. Once I'd sent 'em the VAT receipt, the replacement was on its way - and I didn't even have to send off the faulty one. Result. Replacement turns up: it's the wrong model, the one without a scroll wheel. The two look nothing alike, but have annoyingly similar names: Kensington Orbit Trackball and Kensington Orbit Trackball with Scroll Ring. No problem, mistakes happen - even though the correct product name and code were listed in the original ticket. I'll drop 'em an email, tell 'em to pick up the incorrect model - still sealed - and send me the right model. "Herewith we inform you that the model number which is on the proof of purchase, that was sent to us, is K64327. This is why we have sent K64327 model as a replacement." Of course, K64327 is nowhere to be found on the proof of purchase. I point this out, and the story changes: "On the receipt from Amazon (which was received by us and which is attached to this e-mail) it is written "Kensington Orbit Optical Trackball" which is a description of K64327." So, because Amazon truncated the product name, I get an inferior model as a replacement. I point out for the second time that the ASIN on the proof of purchase, B002Q42S4E, leads to the correct Scroll Ring variant, regardless of the truncated title that appears on the receipt. Then I get a little miffed at the insinuation that I'm trying to snag a free upgrade, so I post the product page complete with "You purchased this on 3rd February 2014" flash, the order summary showing a thumbnail of the correct trackball, the faulty Scroll Ring trackball next to its incorrect replacement, and a close-up of the manufacturer's plate showing product code K72337 and a serial number matching that used to create the ticket. I await a response. All this, for a £20 trackball.