Other Laptop/PC repair around Birmingham or Northampton

Hi guys,

First off can I start with a question. When you buy a laptop what would you expect to be its working life?

Now for the actual question. I've got a high end (i7 etc etc) laptop from a very well known (but for now nameless) manufacturer that 18 months old, and it's no longer working.
A friend of mine who spent the first 10 years or so of his working life doing laptop repairs had a quick look at it, and seems to think the problem is something to do with the power/charging circuitry.

So yeah, question is does anyone know of/has used any repair places in either Birmingham or Northampton that aren't going to cost me too much money!

Thanks,

Chris

 

There is ink 2 print in peterborough we send all laptops to from work if that helps?

 

Sale of Goods Act is your friend! Read my signature thread ask your friend to write an engineer report on this common laptop fault and get the retailer to foot the bill.

 

Had to do that myself in the past with HP and Acer.

Both companies put up a fight but in the end I didn't pay for anything including shipping, as I kindly pointed out that the damage was reported to have been caused by a dodgy connection on the board.

 

Wow! Great post, really interesting read. Just reading through the full Sales of Goods Act. Very interesting! I'll get on it ASAP!!

Thanks!

 

The only clause is that it's your responsibility to prove the laptop had an inherent fault when it was sold. Given the description of the fault, which is a very common laptop problem, it shouldn't be too difficult. Also it sounds like your friend is experienced in the field so an official looking engineering letter will add weight to your case.

Also if the laptop was bought using a credit card then the credit company is equally liable, so you can bring Section 75 to the negotiating table. Take it up with the retailer first however because if it's not a warranty claim the manufacturer has nothing to do with your dispute!

 

I might struggle with the retailer. It was bought from Comet! Do you happen to know where I stand in this situation. Is it possible to take action directly against the manufacturer?

Thanks

 

Outside of warranty it'd be a goodwill gesture from the manufacturer.

Did you buy the laptop on a credit card?

 

Unfortunately from my time spent speaking to the manufacturer they don't seem to big on goodwill gestures!!

Fortunately it was bought on a credit card, so that will be my next line of inquiry!

I find it somewhat disturbing how into reading through the legislation.gov website I'm actually getting!!

 

Under some legislation called Section 75 the credit card company is equally liable for any fault. So combine Section 75 with the Sale of Goods Act and treat the credit card company as if they sold you the laptop!