MSI RTX 3070 TI Ventus: Ram 2x: Ram 4x: Ram 6x: Sapphire Pulse RX 7800XT Gaming 16G: XFX Swift Radeon RX 9070 XT:
Honestly, iam here in the Philippines and married my wife 2 days ago and i cant think about other things as machineupdates. Propably, if iam back, i replace my old Bf20 Vario and build a bigger one. For more accuracy and thinner µ speedchannels and faster production. I should think about honeymoon, but almost impossible lol
First of all, you contacted me in November 2024, and the payment arrived on May 6, 2025. During this time, we exchanged a lot — A LOT — of emails ( over 40 mails), all of them free of charge. Your initial inquiry started with the question of whether I could produce a water block like this, with just four modules. This means you were primarily looking for six threads in the acetal top. https://www.liquidextasy.de/mb-wasserkuehler/spezialkuehler/liquid-extasy-ram-wasserkühler-2-module-detail.html?showall=1#beschreibung On novembre 11 u asking for 110mm that u can assemble the heatspreaders and when I can deliver. I said yes and I will deliver around end of January. On January 16 u ask especially for 6 threads in the top. I said yes and the the waterblock looks like this ( standardversion) https://www.liquidextasy.de/ram-wasserkühler/liquid-extasy-ram-4x-wasserkühler-detail.html Then you asked me whether it would look 100% like this. My answer was: Yes, confirmed. January 20 You stated that you need it exactly like this: -> Nickel-plated copper base, acetal top, multiport inlet/outlet from top and sides. January 21 You asked whether I could adjust the distance of the mounting holes to 120 mm. I confirmed this and sent you a drawing of the cold plate with fins. January 22 You sent me a summary of your inquiry, which we had already discussed in 16 (sixteen) emails before: – nickel-plated copper cold plate with fins – mounting hole distance of 120 mm – 4 modules – 6 threads in the acetal tops, like your two existing special water blocks You asked me how long the delivery would take. I answered around 10 weeks (but I don’t know what might happen in the coming months) April 14 You sent a second summary of your inquiry with the same requirements. I confirmed and tell u the price. April 28 I sent you a drawing of the cold plate. You confirmed that it should look exactly like this. May 6 Payment was received. After that, you asked for free shipping to Slovakia and were upset that I do not provide free shipping. The discount we are talking about is around 12%. I can provide a 12% discount, but not if I have to write 34 emails beforehand just to finalize the deal. Is it common to need 34 emails to fix a deal? Every single email costs money and time. I am working alone, and my main job is producing waterblocks — nothing else. Customer support is a side task, which I do provide — even on public holidays, Sundays, and at night, and I usually reply within 24 hours. If this is considered bad support, then I honestly do not know what went wrong. Later, you asked about the status of production. I informed you that I had already ordered the copper, and that the water block would probably be ready around August. (In May, my grandfather started having serious health issues.) August 5 You asked again about the status of your order. My answer: 8 production days left, then the cold plate would be ready to send it for nickel plating. August 15 I sent you a picture of the top of your waterblock, which looked exactly as specified in your inquiry. You then got upset because the screws were not sunken. This was never a requirement, and I had already explained the design on January 16, including the additional G1/4” threads you requested. If countersunk screws were required, this should have been clearly mentioned in advance as a requirement and not after the top has been milled already... At that point, the situation became uncomfortable for me, and there was no reason to continue discussing about the design, as everything had already been finalized. That is why I did not respond to that particular email. Nevertheless, on August 30, I offered to mill a second top for you — you did not respond. October You asked again about the production status. I told you that the parts were still at the nickel plater. Normally, this takes around 3 weeks. Unfortunately, my previous nickel plater stopped working with me after I complained about the quality of his last job (the parts were not properly cleaned, so I had to clean everything manually). As a result, I had to find a new nickleuncle, which took additional time (around 10 days). Normally, I have two other sources available, but at that time one company was closed and the other had increased prices excessively over the years. October 4 You then sent me the following message: Then I explained to you my rights and your rights, as well as our respective duties. I also told you that you are free to ask the community for advice on what you could do, but not to present the case all over the internet with your own unrealistic version of the story. That is exactly what you are doing now. By presenting it this way, it looks like that I am just making excuses or fooling you, which is not the main issue and not what actually happened. This completely ignores the facts, the confirmed specifications, the timeline, and the effort I put into this project. My answer to you was: My response involving the attorney was not a threat — it is my legal right. You started involving a third party, and I was simply reacting to protect my rights. No one likes being accused of incompetence for situations that are not entirely under their control. I never made excuses — I always had valid reasons for any delays. One significant reason is that my grandfather passed away on August 2. His passing was not sudden; I spent the last month of his life caring for him, making sure he was comfortable. This meant visiting him every single day in the hospital, supporting him, all while my own health was also struggling. Under these circumstances, an 8-hour workday was impossible. This is not an excuse, but a factual reason for delays. Yet, based on your words, it seems you dismissed this entirely, focusing only on your water block. For sure… this is exactly what someone needs to motivate him that he will do what u want even he is unable to do it, even u know the background of disable…. I understand that you are upset because I didnt deliver on time. However, this is not a reason to force me to do things that are against the law or simply impossible. It is also not a proper way to complain about the design if I met ur requirements. You were very precise in your inquiry, and I sent you pictures before production started to confirm the design with the coldplate and 6 threads. Even this is not appropriated -> How can you ignore the fact that this is the main factor in a one-man operation causing delays? You know that water block manufacturing is a one-man show. If I am unavailable (for any reason), there is no progress in production. That is given. I have always made it clear that I will not make excuses or “swing my balls”. My intention has always been to make my customers happy, even if it is not always possible. But that’s given as well. I chose this line of work, knowing that delays can happen. I could have simply stopped the project — then no one would have access to affordable water blocks. In the end, most customers are satisfied with the products, but 100% customer satisfaction is impossible. After the waterblock was done ( beginning of novembre), I sent u a clip-> I then sent the parcel to you via DHL. Unfortunately, DHL lost the parcel and only issued a partial refund. You forced me to handle the issue with the missing parcel, even though this was completely inappropriate at that time. I wrote u -> This was a major issue, especially being abroad without reliable internet or devices, and without my files to properly support the DHL case. At the same time, I needed to prioritize family life, spending meaningful moments with my grandfather … Do you realize that I have a right of vacation leave, during which no one has the right to demand something from me, particularly when the issue is not my fault? Nevertheless, I reacted immediately. DHL obtained a partial refund, and I forwarded every email and message from DHL to you. You were fully informed. The consequences? I do not know if you want the partial DHL refund while waiting for the rest, or if I should mill a second water block for you. At the beginning of this discussion, you clearly stated that if I will made mistakes, you would publish your experience anywhere, potentially causing me to lose customers. Now, you have shown the world that you will follow through, but the story you present is not 100% accurate, especially regarding the design. You wrote that it was the “standard look” — this is not true at all. The statement “He was constantly unwilling to help” is also wrong, as I have done everything I could to meet your requests, aside from refund, as soon as possible. You also omit what DHL actually said, which may mislead others into thinking that the partial refund was my idea — it was not. The way you wrote your posts is not recommended and does not match how you communicated in emails. Remember some of your wording to me: “…since ****ing January and all I get is…” Its always recomment to focus on a solution and focus on what we can influence instead of make a zackmack and stick on things we cant influence. And this in a gentle way. That means respect. Respect what I missed since month! Based in ur word, I should not fly to Manila for the wedding just to care to ur lost parcel. That means weeks of effort to get the papers + investment of around 600€ r lost. The ticket from Germany to Manila will be expired. And this is not the end of the story. I have a treatment in value of 1500€ for Manila + meds in value of 1500€ for the stay in Manila. -> No flight = therapy will fail. Is this really what u wanna show the communities? Some might argue that business and private life should be separate — in a one-man operation, this is impossible. I am very sorry for any delivery delays, but the health of my grandfather, the cancellation by the nickel plater, and my own health are beyond my full control. Your posts will not help fix the situation, but I accept it. It was necessary to fly to Manila to care for my own family, avoid expired documents, and ensure critical therapy. Yes, it caused a significant absence from work, but sometimes life simply interferes. Furthermore, I also had other Issues: machines need attention ( some r more than 15 years old), and failures (like a frequency inverter on one CNC machine) can cause delays. Even with backups, delays are inevitable at times. In the end of the day: In this business, regular deliverytime is 3-6 month for custommade prototypes with own development based on statista.de. Iam not a distri who pick up products and send it to the customers. Iam a manufacture. I talk about milling custommade parts for customers and industry and not especially waterblocks. My recommendation is that u should not settle the case in public! At least grandpa passed away and the wedding has been done. This will be not an issue anymore for the future. These special moments in life should be "excused" and some r not predictable ( weddingdate as soon as possible, we r not choosy).
I am not going to get into who is right or wrong in the details of this, but: Unfortunately, as the sender, it was on you to ensure the goods were sent with the appropriate postage and, importantly, the correct level of insurance. The fact DHL has not covered the full value of the parcel is a problem for you, not the recipient: you owe them a full and complete refund or the block they ordered, regardless of whether DHL pays out in full or not.
Insurrance 500€. If DHL give less money... its not up to me... He was informed and i waiting of a response... I dont know if he wants the money or the block. I dont have an answer since 2 weeks or so.
That is a problem between you and DHL, though, not you and the buyer nor the buyer and DHL. Even if DHL refuses to pay out at all, you still owe a full refund - not a partial refund - or the block. I would just issue a full refund and be done with it, then send the paperwork to DHL to argue for recompense under the insurance. If they refuse, file in your local equivalent to the Small Claims Track of the County Court. But issue the full refund first. Yes, including postage.
Do u have my permission to release my mails. It des violates the citation requirement. Not that I have something against this, but its ur duty to ask first! 2. I cant influence the productiontime in a way I want... Like I said, I could mill a new top for u. And that without delay or costs. U don’t answer. Ur picture: You're only referring especialy the threads there. A bit with fins and dimensions of the mounting holes. 3. Sorry, then I misunderstand. 6. U got the special edition. How the standardedition looks like u can see in the mails. I sent it to u that u know how the finish will looks like. U never told me that u don’t like this design. U paid no surcharge. U paid the regular price for this waterblock. 7. I'm not threatening anyone. I have the right to do it. Please read this again properly. If you're spreading lies here, that's a problem. 8. I put also a black cover into the box that u have it in full black. 9. Like I said. Iam off. And I have the right to be off. And anyway. There was no delay. U was bitchy and I filed a case as soon as possible. Open a request is possible after days. Not if u want. Where is ur screenshot about that msg? This point looks clearly that u don’t care at all about the situation and it seems that u don’t know and don’t care of the DHL rules how to enrol a case. If the delivery is a problem for u, then pls complain it to DHL. 10. I haven't distorted any facts. I misinterpreted point 3. How does this help you to get a solution? Its ur right to go to the atty and its my right to say: Delete all of my emailconversaions in a public place and ask me by mail for a permission. In what it should be lead here? I have nothing to say anymore actually to this case.
I must touch the coldplate and top... So in fact, yes its a new waterblock. Ur intension is clear... ...Whats ur solution? How i can make u happy? Why so shy? Why u r not able to write me a mail?
