Ok I will admit it right now this is a rant, but I damn well feel justified in my rant! I moved into my flat at the start of September and I've spent the last 2-3 weeks on the phone to various companies, I've been put on hold for hours and I mean literally hours. The first thing to happen was I arrived at my flat and took a look around. To my surprise not only had the flat not been cleaned, but the fridge was in the middle of the kitchen and had leaked everywhere(and didn't work), there was water damage to various walls/ceilings, there was only 1 bed (in a 3 bedroom flat) but two mattresses that were both COVERED in piss(when I say covered I mean they were actually bright yellow) the toilet didn't work and there was mold everywhere. To put it mildly I was furious, so off to the estate agents, who then tried to claim that actually the cleaners had been and tried to show me some photos to prove it. After telling them that either they had made a mistake or their cleaners were rubbish, I made them visit the flat to see for themselves. To be fair once they had seen the flat they fixed most things within a few weeks. The next thing to happen was trying to get a BT line for broadband.... Easy you say? Just phone up and ask for one! Not so, say I. The first time I phoned them, they told me the flat didn't have a BT line, when I told them that actually it did, because the previous tenants had told me it was a BT line, and the phone socket was a BT socket they just kept telling me I didn't have a BT line. So after 3-4 days of phoning various BT departments I started getting a new answer, "you do have a line, it's just not a BT one". Aha! I thought, some progress.... so I asked the obvious question "well who's is it then". The answer? We can't tell you for legal reasons..... Riiiiiight ok. So cue 2 days of phoning various companies to try and find out if it was their line, finally Virgin told me "its not ours it is a BT line" ok back to BT. I tell BT this they still refuse to say it is their line and try and charge me £124.99 installation fee, I phone virgin who say it definitely IS a BT line, because they provided broadband for it last year, finally when I told BT that, they admitted it was their line and dropped the £124.99. 3 days later? A phone line! Finally.... Thankfully Virgin Media were very helpful and getting broadband took 3 days from phoning up the first time to being connected to the Internet. Good, I thought, things are changing for the better! WRONG Last week I was due the mobile phone upgrade which I so desperately need as my phone has spent the last 2 months going mental. So into an Orange shop I go and ask for my upgrade, I am told sorry but I'm not due one..... The reason? Well in mid august I had phoned up and asked to change the name of the person the contract was for, which apparently was "no problem". So that done I assumed all was well, what actually happened? Well they neglected to mention that by changing the name of the account holder, I effectively started a new account so they canceled my direct debit.... The reason I wasn't allowed an upgrade? Because I hadn't (unknowingly) paid my bill for 2 months! So here I am today my phone has now completely stopped working and I have to wait for them to process my new direct debit.... I guess the reason for this rant is that I am so sick of companies doing the bare minimum in terms of service in the hope that I won't be bothered to hassle them. The estate agents we perfectly happy to let me move into a flat that was frankly disgusting and unlivable, BT was perfectly happy to charge me a £124.99 connection fee even though I shouldn't have to pay one, and Orange were happy to discontinue my Direct Debit without asking OR telling me anything about it! What happened to customer service?! I am now going to make sure that if possible I never use BT again, I will not recommend the estate agents to anyone (in fact i will tell them its rubbish) and I'm going to get a new mobile contract with someone else as soon as possible. /rant Am I the only person that has experienced stuff like this or feels this way?