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Graphics Monitor display cuts out in very specific conditions

Discussion in 'Hardware' started by mattyh1995, 20 Jul 2013.

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  1. mattyh1995

    mattyh1995 Minimodder

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    My friend has an AMD HD 7770 and the display cuts out to the monitor occasionally. It only happens when he plays as France in Napoleon: Total War. There's no overheating or anything and it never happens in any other game.

    Is this as puzzling as it seems or am I missing something?
     
    mattyh1995, 20 Jul 2013
    #1
  2. GeorgeK

    GeorgeK Swinging the banhammer Super Moderator

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    Anti-French GPU? Worse things have happened...

    Seriously though - does it not happen with any other games / situations?
     
    GeorgeK, 20 Jul 2013
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  3. Stanley Tweedle

    Stanley Tweedle NO VR NO PLAY

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    Sounds like a game bug or driver issue.

    The fact that it only happens with that one game is reassuring.
     
    Stanley Tweedle, 20 Jul 2013
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  4. heir flick

    heir flick Minimodder

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    Is he on the latest amd drivers
     
    heir flick, 20 Jul 2013
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  5. mattyh1995

    mattyh1995 Minimodder

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    It does seem like it's anti French. But yeah its this one situation and in all others its fine. And he is the sort of guy who keeps stuff up to date so I assume he's on the latest drivers.
     
    mattyh1995, 20 Jul 2013
    #5
  6. hamza_tm

    hamza_tm Modder

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    "Display cuts out to the monitor"

    sounds kind of vague. What actually happens, does the screen stop getting an input signal? What steps are required to fix it?
     
    hamza_tm, 20 Jul 2013
    #6
  7. RichCreedy

    RichCreedy Hey What Who

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    does anything happen on the screen, like, no input going to sleep messages. does the monitor just into standby?
     
    RichCreedy, 20 Jul 2013
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  8. Cerberus90

    Cerberus90 Car Spannerer

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    +1 on that.

    Is the computer still working when the screen goes off? Can you still hear the game running in the background or does the entire PC crash?




    Maybe he needs to buy Wargame:AirLand Battle and play as the french to test out the anti-french theory, :D :D
     
    Cerberus90, 20 Jul 2013
    #8
  9. mattyh1995

    mattyh1995 Minimodder

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    Pretty much spot on, no input. And he just reboots it and it's fine, odd..
     
    mattyh1995, 20 Jul 2013
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  10. Corky42

    Corky42 Where's walle?

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    CTRL+ALT+DEL does nothing ?
    Seems odd if it didn't as it should put the game into the background.
     
    Corky42, 20 Jul 2013
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  11. mattyh1995

    mattyh1995 Minimodder

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    Nope, complete flatline of the monitor.
     
    mattyh1995, 20 Jul 2013
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  12. mattyh1995

    mattyh1995 Minimodder

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    So we've got a plot twist. Turns out its a Francophile graphics card, it cuts input with every other faction he plays as except France.

    EDIT:
     
    mattyh1995, 20 Jul 2013
    #12
  13. notmeagain

    notmeagain Minimodder

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    run the game in windowed mode, see if it still happens.
     
    notmeagain, 20 Jul 2013
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  14. mattyh1995

    mattyh1995 Minimodder

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    Still cuts out.
     
    mattyh1995, 20 Jul 2013
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  15. Corky42

    Corky42 Where's walle?

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    Does his rig/CPU have a IGP ?
    Reset the CCC setting to default, rule out messed up settings.
    Disable any NTW mods.
    Try going to C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\Napoleon, and delete the following folders:
    army_setups
    battle_preferences
    fx_cache
    ui_cache
    Scripts
    verify the game cache, then try it.
     
    Corky42, 20 Jul 2013
    #15
  16. mattyh1995

    mattyh1995 Minimodder

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    It does. Is the CCC setting something to do with Catalyst?

    And I shall pass that on to him.
     
    mattyh1995, 20 Jul 2013
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  17. Corky42

    Corky42 Where's walle?

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    Sorry.
    CCC = Catalyst Control Center
     
    Corky42, 20 Jul 2013
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  18. Elton

    Elton Officially a Whisky Nerd

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    What if I told you that your NTW could have a corrupted install?
     
    Elton, 20 Jul 2013
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  19. mattyh1995

    mattyh1995 Minimodder

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    I ain't that stupid. Told him to reinstall it about 10 times now, still no fix.
     
    mattyh1995, 21 Jul 2013
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  20. mattyh1995

    mattyh1995 Minimodder

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    I'm on Nvidia, never seen the Catalyst drivers. Where would this setting be located so I can tell him where to look?
     
    mattyh1995, 21 Jul 2013
    #20
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