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Rant myHermes Deliveries - AARGH!

Discussion in 'General' started by jinq-sea, 16 Oct 2012.

  1. jinq-sea

    jinq-sea 'write that down in your copy book' Super Moderator

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    Hi,

    Anyone else had a nightmare with Hermes? They're so slow, tracking information is rubbish, and they won't talk about deliveries with recipients! Plus - if an order is out for delivery, it doesn't seem like it's guaranteed to be delivered...

    Anyway - rant over. Anyone had a good experience with them?
     
    Last edited: 16 Oct 2012
  2. GreatOldOne

    GreatOldOne Wannabe Martian

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    Nope.

    I thought a package had not been delivered, until I happened to look around the back of the house one afternoon. The driver has tossed it over the fence, and not bothered to leave a card saying where it was.

    Good job it was just a bit of square section steel bar for my engineering class - being left out in the rain for 3 days after being chucked a fair distance would probably have done for anything else...
     
  3. Sviatoslav

    Sviatoslav New Member

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    Never even heard of this company :-/ do they operate in the UK? Sounds like something to be avoided, thanks for heads up...
     
  4. Atomic

    Atomic Gerwaff

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    Yep UK based super-budget courier www.myhermes.co.uk

    Their local 'couriers' are self employed and paid per delivery made (was around 60p per parcel) so leaving a card won't make them any money. The guy round here delivers in a rusty VW Golf estate.
     
  5. Guest-16

    Guest-16 Guest

    I thought you meant the bag company..
     
  6. Teelzebub

    Teelzebub Up yours GOD,Whats best served cold

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    Up here they also deliver peoples perscriptions from the local chemist lol seems no parcel is to small
     
  7. David

    David Take my advice — I’m not using it.

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    Never had an issue with MyHermes - I use them to ship most of the stuff I sell on ebay.

    I'd avoid Nightfreight like the plague - they like to use the boxes for an impromptu game of five a side before delivering them.
     
  8. mrlongbeard

    mrlongbeard Well-Known Member

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  9. sparkyboy22

    sparkyboy22 Web Tinkerer

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    Had some issues with them.
    I've had items thrown over the back gate (although royal mail often do this too!)
    Items not turned up until nearly 2 weeks after despatch
    No cards left
    Items left with neighbors and no card left.

    The thing that really gets my goat though is that there is no depot. As I am rarely home in the day and not often in the office I am quite happy to nip to whichever couriers depot is required to pick up. You cant do it with these guys.
     
  10. jinq-sea

    jinq-sea 'write that down in your copy book' Super Moderator

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    The picture of Hermes is all I have in my mind whenever I hear the name of the company...

    It's infuriating - at our old office, someone used to deliver from the back of a rusty old toyota corolla - we seem to have a phantom non-deliverer now, though!

    The worst bit - if you call to ask where the parcel is, they'll tell you that they can only deal with the sender for enquiries, and end the call. :wallbash:

    Still - it's all good fun, right? I've noticed a trend of eBay sellers using Hermes to deliver! What's wrong with good ol' Royal Mail?
     
  11. jinq-sea

    jinq-sea 'write that down in your copy book' Super Moderator

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    Ha! Not this time... I sincerely hope that these lot don't make their deliveries for them...
     
  12. st00dent

    st00dent Member

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    Only had one experience and it was good - left card in door and offered to redeliver later in the evening.
     
  13. Williz

    Williz Member

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    I think it generally depends on your area as they are a 'home network' delivery company. I;ve not had any problems with Home delivery network courier companies in my area but I can and do see where the risk lies in this business structure.
     
  14. jinq-sea

    jinq-sea 'write that down in your copy book' Super Moderator

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    Noted - thanks Williz - I'm in an office in the city, so perhaps it's not easy for them to deliver here - congestion charge and all...

    But - why on earth aren't they willing to confirm whether a parcel is actually going to be delivered?! Perhaps I'm expecting too much...
     
  15. Williz

    Williz Member

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    Not a clue mate, I think it's just a bad business model on a whole tbh! I live out in the countryside Towns and villages :)
     
  16. jinq-sea

    jinq-sea 'write that down in your copy book' Super Moderator

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    Ah well. Waiting it is! I'm surprised at the number of people who use them!
     
  17. TaRkA DaHl

    TaRkA DaHl Well-Known Member

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    They utterly destroyed a UPS I ordered, I refused to accept the delivery and the guy gave me a card with a reference and phone number to call or organise a refund.

    Phoned the number, they had no record of my parcel and the reference number (printed on a sticker marked MyHermes not hand written).

    The sender then sent me another one, which they lost.

    The sender then sent a third with 'ParcelFarce' and it arrived next day in perfect condition.

    God knows if they ever got their cash back from the two screwed up deliveries.
     
  18. Matticus

    Matticus ...

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    I hope they don't screw me over, they were the only option I had when purchasing something.

    I live in a small city so they shouldn't have problems getting around and finding places. Lets hope so anyway...
     
  19. Nealieboyee

    Nealieboyee Packaging Master!

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    Never been on the receiving end of Nightfreight....until today. Waiting for some angled aluminium (5m length) to be delivered. A four day nightmare! I'm sorry I ever used them as a sender.
     
  20. Sviatoslav

    Sviatoslav New Member

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    makes you wonder how they avoid the watchful eye of the Trading Standards? surely they must get complaints from almost every second customer!
     

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