1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Networks New laptop ethernet not working

Discussion in 'Tech Support' started by bagman, 18 Jan 2013.

  1. bagman

    bagman Well-Known Member

    Joined:
    18 Apr 2009
    Posts:
    3,654
    Likes Received:
    77
    I need some help with my new laptop.

    It is a sony vaio s13p. The wireless works fine but it doesn't recognise when a ethernet cable is plugged into it.

    I looked on the sony website and there are no drivers for the ethernet port. So what do you guys think is the problem?
     
  2. Addie

    Addie Member

    Joined:
    9 Jan 2009
    Posts:
    31
    Likes Received:
    2
    You could try the chipset drivers, I'm going to assume you have tested this ethernet cable in your PC (or other device). Also are there any issues in device manager, it would be listed under network adapters? You could also try and reset the BIOS. It really should be working out of the box, if it is not it would be suggesting there is an issue with the port so you might want to contact those that you purchased the laptop from.
     
  3. goldstar0011

    goldstar0011 Well-Known Member

    Joined:
    2 Sep 2007
    Posts:
    3,128
    Likes Received:
    160
    Was it working before and now stopped?

    If not is it enabled in BIOS?
     
  4. bagman

    bagman Well-Known Member

    Joined:
    18 Apr 2009
    Posts:
    3,654
    Likes Received:
    77
    The ethernet cable is fine (using it now), and no I just got my laptop yesterday.

    I will check the bios now.
     
  5. bagman

    bagman Well-Known Member

    Joined:
    18 Apr 2009
    Posts:
    3,654
    Likes Received:
    77
    Bios settings were fine.
     
  6. goldstar0011

    goldstar0011 Well-Known Member

    Joined:
    2 Sep 2007
    Posts:
    3,128
    Likes Received:
    160
    When you plug cable in (both ends) do the lights come on?
    Has it been disabled in Device Manger?
     
  7. bagman

    bagman Well-Known Member

    Joined:
    18 Apr 2009
    Posts:
    3,654
    Likes Received:
    77
    Everything in the device manager is fine, but there is a warning sign next to the USB-IF xHCI USB Host Controller.

    As for the ethernet lights there are none on my new laptop and none on the wall where the net comes from. But on my old laptop there are and they are lighting up.
     
  8. lancer778544

    lancer778544 isnt really an ultramodder...

    Joined:
    5 Jan 2011
    Posts:
    2,801
    Likes Received:
    333
    What model is the network adapter? I'll see if I can find drivers from the manufacturer's site.
     
  9. goldstar0011

    goldstar0011 Well-Known Member

    Joined:
    2 Sep 2007
    Posts:
    3,128
    Likes Received:
    160
    Can you get a screenshot of the network adapter in device manager? Just for piece of mind

    The port should have lights on it when connected.
    Can you try plugging in direct into the router, could be a wall socket issue
     
  10. RichCreedy

    RichCreedy Hey What Who

    Joined:
    24 Apr 2009
    Posts:
    4,699
    Likes Received:
    172
    that's a usb 3 port isn't it, I wonder if they have tied in the Ethernet via usb on the motherboard
     
  11. jaydeee

    jaydeee New Member

    Joined:
    25 Apr 2010
    Posts:
    66
    Likes Received:
    1
    do you have sony network manager? their may be some settings there that you have to check. good luck.
     
  12. bagman

    bagman Well-Known Member

    Joined:
    18 Apr 2009
    Posts:
    3,654
    Likes Received:
    77
    I have sent the laptop back now as it had developed another problem. It would only charge to 80%.
     

Share This Page