The purchase has to be made before otherwise the whole order system failes. how many of us go through the whole shopping basket process on a site to just before authentication of credit card only to cancell. Granted they should be looking for ID at that stage but do you think if they (and i mean any shopping site) asked for ID at that stage that they would get any orders. I'm pretty sure orders would drop 10fold so it has to be done after. Have you ever seen the Payment processing stage on a site. this means that they havent officially taken payment yet, they have access to it post security checks. Am not backing up Overclockers here am just saying there is method to the madness for some of these types of requests from online companies. Rip
Exactly. They could ask for ID as soon as delivery/billing address is collected, before the buyer commits to the sale. But they ask for it after, because else they would not get the buyer's order. In short, OCUK is deliberately withholding a condition of sale in order to influence the buyer into buying. Which is obtaining a sale by trickery, IMO.
Or simply when you check out a basket over a certain amount plus whatever other conditions (non uk, no credit history with the company etc,) clearly show that you will be asked to verify your identity. I probably would have been less pissed off with dabs had that been done. Frankly what's the point, a scan of any document can be photoshopped. Also does anyone here know what a hungarian, slovakian or irish drivers license or passport looks like and you could just make up a utility bill. Plus you don't get asked for ID in a brick and mortar store.
Agreed it should be stated and its a painfull process to have to go through but in the end what can we do. Even though i have had plenty of good transactions with Overclockers there are many who havent and it is a pity caus they do have a good product line up.
I thought OCUK were being bought out by some German firm? I remember a piece on it in the bit-tech news section.
See post #6 of this very thread I think things are slowly improving but the reputation will take some time to heal completely.
Cheers, I missed that. I bought from them for years, until I had a problem and experienced their idea of customer service. Speaking of gummy bears - is it a German thing? I received a bag in my recent delivery from Aquatuning.
the PC Parts Shop I work at recently lost over £1500 in items which were bought with stolen card details, because it was mail order we didn't get any of the money back and that was shipping to a UK address (the bits were then shipped overseas we discovered when we tried to track it down) In a way it is a bit extreme but I'm not surprised they'd want those details just to avoid that kind of situation, especially given you want it sent overseas.
Was there any security checks performed, such as verified by visa by this company. Or was this an order taken over the phone.
when you set up the account did it ask for your payment details. If you paid by paypal then you could have simpley had it shipped to a verified address (confirmed). If paying direct by CC and its a £200+ card they will lose out if your a scammer. Chances are that due to the method "you" chose they need to verify who you are so they don't get scammed. Would you rather OCUK who stock that product stop stocking it because a scammer decided to rip there eye balls out and shaft them or would you spend 10 min of you time proving who you are and saying well done for your security measures you have in place. Common sense dictates the latter ... If you don't how ever like it then get it else ware. Im rather glad they didn't ship it out. If you were a scammer it would have raised the cost of my next products. If you don't like the way they do thing just use another shop you have a choose ... No one forced you to go to them.
Except not every address on PayPal can be confirmed. For example my address is unconfirmed, even the one on the credit card. And again mayhem, it's the order of the things which is the problem. Ask for verification, then ask for payment. Not other way around, when you already got the funds.
Actually, they did. By making the customer complete the order before asking them to verify their identity, they locked them into a sale that the customer might otherwise have chosen to decline, had he been fully informed about the conditions of sale beforehand. As faugusztin says: I'm not sure why this is such a blind spot to some people. It is not the verification that is the issue. It is that it was asked for after the sale was completed.
Depending on what payment system they use, sometimes you only find out that the address cannot be confirmed after the sale has been made or at leaset when your card details are put though the system. The requirement for address verification comes from the payment gateway or even Visa not the shop itself. I often have this problem - my bank supports automatic address verification, but it's not accepted quite a lot of the time because of the postcode format here.
In most European countries, there is simply no address verification through payment systems, period. Secondly, VISA or payment gateway NEVER requires information about the buyer. They are just a payment processor, taking money from credit card in bank A (buyer) and moving it to bank B (seller) - it is actually more complex, but very simply said that is all what VISA does. The whole verification thing is about shop not trusting the buyer, thus requiring him to confirm with other identification papers (which you as a seller are not allowed to do according to your VISA/MasterCard agreement), because they are afraid he is using someone elses credit card.
Very true having worked on mail order/online purchase systems it is usually the bank that takes payment and then requests verification of the postage address. If the seller chooses not to and something goes wrong (scam). Then the seller is not insured and makes a loss. If they do have proof they can claim it back as they followed the banks instructions. It happens a lot with Intl sales as due to address differences which don't automatically always pass through the system. Right royal pain in the ass for the customer and also the company who has to pay staff to manually check store and forward proof. But it does make the transaction safer for both parties. Sent on my CM10 JB powered i9100 by TapaTalk 2
well all I know from my web developer days is that you must pass the address through to the payment gateway and it does get verified (otherwise the payment is rejected).
Not stocking a product is not the logical outcome of a company being scammed. I would prefer to see a company use and trust proper credit card transaction security systems than ask for documentation which provides only the illusion of increased security since a scan of a bill passport or drivers license can be easily forged using free photoshopping software.
Probably my fault! In the OP i also questioned the validity of the verification, and since that part is debatable i suppose people have more of a reason to focus on it.
