1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Order/Shipping Query

Discussion in 'CCL Computers' started by Fizzban, 2 Mar 2012.

  1. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    Hiya. I placed an order with you earlier today and it appears I was charged for delivery. I did register my account for free delivery waaay back when you started the offer.

    Is this an error or have you stopped that offer?

    Order number: 1690626

    Many thanks.
     
  2. NethLyn

    NethLyn Member

    Joined:
    24 Apr 2009
    Posts:
    971
    Likes Received:
    17
    That was the response in the Sticky thread, though you'll have to get in touch directly to claim it back if you've been charged or cancel the whole thing and put it through again if it hasn't been dispatched.
     
  3. Yorkie

    Yorkie Active Member

    Joined:
    22 Jun 2010
    Posts:
    863
    Likes Received:
    61
    Will sort it on Monday for you :)
     
  4. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    Ah wish I'd noticed that before I ordered.

    Yay! Thank you! :clap:
     
  5. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    Any news chap?
     
  6. Yorkie

    Yorkie Active Member

    Joined:
    22 Jun 2010
    Posts:
    863
    Likes Received:
    61
    Hi yes, asked for the refund to be processed on Monday, but because it is a monitor check it will leave us when it passes :)
     
  7. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    Awesome, I will keep and eye on my bank and email. Thanks for the help mate! Great CS support :)
     
  8. Yorkie

    Yorkie Active Member

    Joined:
    22 Jun 2010
    Posts:
    863
    Likes Received:
    61
    Oh your order has gone by the way, should be with you tomorrow now :D
     
  9. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    It arrived today and it appears to be perfect. So pretty..haha I can't stop grinning :D

    Thanks Yorkie and CCL, you guys are sweet as!

    No shipping refund as of yet. Will I get a email about it, or should I just check my bank again on Monday?
     
    Last edited: 8 Mar 2012
  10. Yorkie

    Yorkie Active Member

    Joined:
    22 Jun 2010
    Posts:
    863
    Likes Received:
    61
    it just appears as far as I am aware :/ will have a pester at the accounts team tomorrow
     
  11. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    If it just appears that's fine man. I didn't mean/want to give you more work..
     
  12. rodeltt

    rodeltt New Member

    Joined:
    12 Mar 2012
    Posts:
    6
    Likes Received:
    0
    Hard Drive Shipping

    I recently purchased two hard drives from CCL

    Sadly these drives were shipped in their antistatic bags in direct contact with each other. In transit this could result in very high short duration G levels being imparted to each hard drive.

    Seagate/Samsung recommended shipping instructions are

    Use original packaging when possible, such as packaging sent with Advanced Replacement Order:

    Enclose each drive in an ESD (electrostatic discharge) bag, in an anti-static plastic shell (SeaShell) or anti-static bubble wrap.

    Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use popcorn, peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.

    Western Digital state:

    Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD)

    Do not stack hard drives


    Sadly CCL customer service was very unhelpful and I have been disadvantaged as a result of this order.

    If you are buying more than one hard drive you may want to consider how you chosen supplier will ship your hard drives.
     
  13. Tom @ CCL

    Tom @ CCL AKA: Yewen

    Joined:
    10 May 2010
    Posts:
    454
    Likes Received:
    11
    Would it be possible for you to PM your order number to me please?

    CCL have specialised packaging, cardboard boxes with impact foam designed to encase the hard drive and let it survive the stress of the UK couriers. These should be used with a single drive. We also have packaging suitable for large volumes of drives we use on orders of 4/5+.

    If you can provide your order number I will look into this for you. :)
     
  14. rodeltt

    rodeltt New Member

    Joined:
    12 Mar 2012
    Posts:
    6
    Likes Received:
    0
    Thank you PM doesn’t work as a newbie to this forum.

    Would you like to PM alternative contact details.

    Your post states how you ship a single hard drive and 4 or 5+ hard drives. My problem relates to the shipping of 2 hard drives.

    You do not mention how CCL would ship 2 or 3 hard drives.
     
  15. Tom @ CCL

    Tom @ CCL AKA: Yewen

    Joined:
    10 May 2010
    Posts:
    454
    Likes Received:
    11
    With two hard drives they should have either an impact foam spacer between them or be individually packaged.

    Drop an email to pricematch@cclonline.com and I will pick it up thanks for your help. :)
     
  16. rodeltt

    rodeltt New Member

    Joined:
    12 Mar 2012
    Posts:
    6
    Likes Received:
    0
    Thank you, email sent.

    I confirm my hard drives were shipped in their antistatic bags in direct contact with each other without an “impact foam spacer”.
     
  17. rodeltt

    rodeltt New Member

    Joined:
    12 Mar 2012
    Posts:
    6
    Likes Received:
    0
    My email to the address you gave was rejected:

    Delivery has failed to these recipients or groups:

    Your message can't be delivered because delivery to this address is restricted.

    Please could you PM alternative contact details.
     
  18. Fizzban

    Fizzban Man of Many Typos

    Joined:
    10 Mar 2010
    Posts:
    3,338
    Likes Received:
    118
    I never did get refunded for delivery, just saying.
     
  19. Yorkie

    Yorkie Active Member

    Joined:
    22 Jun 2010
    Posts:
    863
    Likes Received:
    61
    There is a credit showing on your account, and after checking with the CCL Accounts team was processed back on the 7th of march so would have appeared back to your account a few days later.
     

Share This Page