Hiya. I placed an order with you earlier today and it appears I was charged for delivery. I did register my account for free delivery waaay back when you started the offer. Is this an error or have you stopped that offer? Order number: 1690626 Many thanks.
That was the response in the Sticky thread, though you'll have to get in touch directly to claim it back if you've been charged or cancel the whole thing and put it through again if it hasn't been dispatched.
Hi yes, asked for the refund to be processed on Monday, but because it is a monitor check it will leave us when it passes
It arrived today and it appears to be perfect. So pretty..haha I can't stop grinning Thanks Yorkie and CCL, you guys are sweet as! No shipping refund as of yet. Will I get a email about it, or should I just check my bank again on Monday?
Hard Drive Shipping I recently purchased two hard drives from CCL Sadly these drives were shipped in their antistatic bags in direct contact with each other. In transit this could result in very high short duration G levels being imparted to each hard drive. Seagate/Samsung recommended shipping instructions are Use original packaging when possible, such as packaging sent with Advanced Replacement Order: Enclose each drive in an ESD (electrostatic discharge) bag, in an anti-static plastic shell (SeaShell) or anti-static bubble wrap. Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use popcorn, peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive. Western Digital state: Hard drives can be damaged by excessive physical force or from Electrostatic Discharge (ESD) Do not stack hard drives Sadly CCL customer service was very unhelpful and I have been disadvantaged as a result of this order. If you are buying more than one hard drive you may want to consider how you chosen supplier will ship your hard drives.
Would it be possible for you to PM your order number to me please? CCL have specialised packaging, cardboard boxes with impact foam designed to encase the hard drive and let it survive the stress of the UK couriers. These should be used with a single drive. We also have packaging suitable for large volumes of drives we use on orders of 4/5+. If you can provide your order number I will look into this for you.
Thank you PM doesn’t work as a newbie to this forum. Would you like to PM alternative contact details. Your post states how you ship a single hard drive and 4 or 5+ hard drives. My problem relates to the shipping of 2 hard drives. You do not mention how CCL would ship 2 or 3 hard drives.
With two hard drives they should have either an impact foam spacer between them or be individually packaged. Drop an email to pricematch@cclonline.com and I will pick it up thanks for your help.
Thank you, email sent. I confirm my hard drives were shipped in their antistatic bags in direct contact with each other without an “impact foam spacer”.
My email to the address you gave was rejected: Delivery has failed to these recipients or groups: Your message can't be delivered because delivery to this address is restricted. Please could you PM alternative contact details.
There is a credit showing on your account, and after checking with the CCL Accounts team was processed back on the 7th of march so would have appeared back to your account a few days later.
