This will give you all you need to know in the UK. Basically unless there is a fault or the goods are not as described. The store is not required by law to exchange or refund the goods. However the vast majority of stores will do so as a gesture of goodwill.
I doubt it, most companies won't take back shoes unless they're in unworn condition. Although their online returns policy is fairly sparse on details, might be possible. Are there any signs of wear? Wear/dirt on the outsole, wearing of print on the insole etc.
You need a receipt to return the shoes and even then I'm sure you can't return used shoes, for obvious health and hygiene reasons.
+1 You've worn them for over a week including out in the rain and now you want to return them because they are not waterproof? If so than that is poor choice by the purchaser.
The reason we dont get proper returns and rights when we need it is becoause of morons doing stuff like this
I don't know if you've got the right to return them...but it would be morally wrong. They weren't advertised as waterproof, you bought them anyway, you should live with it, no? Or is there a specific reason you'd expect them to be waterproof?
I assume that since you've thrown out the receipt, that maybe you've thrown out the box too? Anyway, just for bonus points, when you went back to try and return the shoes, were you wearing them? It sure would be a cool way to spice up a retailer's day, by walking in with one week old shoes, and no receipt, hoping to exchange them for some new ones
I've got some old jeans thats got holes in now I might return them lol And I bought some condoms but I dont like the colour and it turns out she dont like black currant flavour, You reckon I could change them then ?? lol
A quick pro-tip concerning "waterproof" and "as described" which is somewhat related and may help either the OP or others in the future: be very careful when trying to argue the waterproofness of clothing items as there are some clever tricks used by both the product manufacturers and the sales staff to shrug off complaints, and some to weed out those who legitimately misunderstood what they were purchasing. The first thing to check when looking at a "waterproof" product is to look closely at the wording. Sometimes they're described as waterproof as a whole, but all too commonly you'll find something such as a shoe which is described as having waterproof fabric (ie, GoreTex), or elements of waterproof fabric, while never actually claiming to be waterproof as a whole. Water can leak right through the seams, stitches, or non-waterproof elements and the product may still be "as described" since the item as a whole made no claims of being waterproof. Another common thing to watch out for is the difference between water proof and water resistant. Waterproof describes a level of protection which is reasonably well defined, water resistant is a little looser and if you're truly worried about the product's performance look for any specs on the tag which decribe an objective level of resistance. Branding can play a pretty big role in this as each brand will likely have their own exact idea of what each term means and you can use this to get an idea of how their products will perform, particularly when they use the same fabric and technology! When attempting to return a product keep in mind the items above, but also be prepared for some sales clerk hazing/questioning. Something you'll likely see a lot when returning waterproof clothing is claims that you misunderstand either what "waterproof" means, or more specifically that you misunderstand what waterproof means in relation to that given clothing item. Clothing items have openings, how else would you get them on? Therefore any claims of waterproofing are under the assumption that the wearer is aware of this and understands that no clothing manufacturer can very well make a shoe that keeps water around from the opening around your ankle, for example. A sales clerk will likely make note of this and try to confirm whether your complaint is a result of a truly faulty product or misuse on the buyer's part. Another thing they'll want to check is what conditions you were in which caused the "failure". Even the seemingly cut and dry "waterproof" has its limits, if you were standing in a pool of water for minutes on end in a pair of waterproof leather work boots you'll have a hard time returning it, even if you can prove no water got in through the ankle. It's simply unreasonable, they're understood to be waterproof in typical work conditions (rain, the occasional puddle). If you want to stand in pools of water you should have bought some rubber Wellingtons which are much more suitable for the task. A third thing to think about which may be brought up with waterproof sporting goods is sweat. Waterproof items typically don't breathe very well and sweat can build up inside making it seem like water is getting in from outside. With something like shoes consider whether perhaps you're simply suffering from sweaty feet. And, as a final note, if the product has made no mention of waterproofness then it doesn't have to keep you dry, even during a drizzle.
Give them a quick clean & spray with Oust / Febreeze inside, sell them on ebay for close to what you paid ( "only worn a few times, mint condition" ) & buy some new ones which are waterproof. Pro-tip: pay attention to what you are buying & keep receipts for important/ expensive purchases filed away safely, not thrown in a random draw or box.
