Dear reader, allow me to tell you a personal tale of woe. Take a small company, if you will. A small company troubled by bad craftmanship and bad support from their laptop manufacturer. The new IT Manager in his (rather good) wisdom chooses to buy Toshiba laptops as the new corporate standard. At the time of the first purchase, the 3-Year On Site toshiba warranty isn't available and so is directed to a strange sounding product. Let's call it the: HP Support Pack for Multi Vendor Services (MVS). This support pack has an HP Part number, contact details.. in fact it looks very much like a proper HP Product. But, amazingly they're just generous enough to run a Managed Warranty Service on any equipment you like.. leave it to HP, they're your guys! Sure enough, when the inevitable failures come, the number is called and people come out and fix the laptop. The world is at peace once more and the IT staff can happily return to the red-hot 120% utilisation pace they are used to. Then spin on a few months. HP goes through a merger with another company, let's call them Compaq. A few more months pass and suddenly one of the exceptional, reliable and (at this rate) superior to HP laptops, goes wrong. "No problem", they cry, "We'll call the number again". Then we enter the Twilight Zone. The lady on the end of the phone is a little confused, after all suddenly they had no options to press to get through to the right person and just held on. One transfer later, they're somewhere else.. then somewhere else, then somewhere else. Then someone calls them back and takes some details.. then they call back a little uncertain as to what's going on. About now they've explained about the problem, the product and what used to happen about eight times. Finally someone seems to help. When their boss asks "Ok, who should we call", they're told that they called the right number and the receptionist put you through incorrectly. "So why is this happening?" They cry, "Well, we're changing systems you see and everything is on a case by case basis.. it won't happen again." Somewhat contented the IT team sit back and wait. The following day (this support pack is supposed to be next day response) nothing really happens and incredibly something else breaks.. they couldn't possibly do it again, surely? But sure enough, our intrepid IT team travel through another 4 departments before getting to someone too fed up with the polava not to take their details. At this stage, there's no resolution.. however at least we have HP's complaint department to bail us out. SOMEONE must know about this product. So patient reader, I shall leave you with the 'response' and you can draw your own conclusions as to whether you want to leave your support in the hands of HP: The e-mail has reached the HP Pavilion Notebook Technical support for North America. Please contact Toshiba Support for resolving the issue. Thank you for taking the time to contact us.