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Windows PC restarts when I shutdown...

Discussion in 'Tech Support' started by outsidetown, 20 Nov 2011.

  1. outsidetown

    outsidetown New Member

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    Hi everyone,

    I finally built my first computer this weekend. It's going great, but I'm having problems turning it off (not just because I can't stop playing with it). When I hit shut down on the start menu it shuts down, only for it to restart a few seconds later. If I hold the power button when it starts restarting then it turns off. Not a huge problem but kind of niggling.

    I wondered if anyone could help? I know I could flash the BIOS but I'd like to leave that as a last option ideally...

    Here's my build:

    Mobo: GA-Z68MA-D2H-B3
    CPU: Intel i5 2500k
    RAM: Kingston HyperX Blu 8gb
    HDD: Samsung Spintpoint F3 1tb
    OS: Windows 7 Home Premium 64-Bit
    PSU: OCZ ZS Series 550w

    Here's what I've tried so far:
    Updated the BIOS to f9
    Updated all drivers
    Reset CMOS (removed battery for an hour)
    Checked power options
    Disconnected network cable/usbs

    Completely at a loss now, hoped you could help! Dropped £90 on this mobo and can't return it, so if there's any fix to this annoying problem it'd be great.

    Thanks!
     
    Last edited: 20 Nov 2011
  2. adidan

    adidan Guesswork is still work

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    So it restarts when you click the shutdown button on windows?

    First things first, you sure it's not assigned to restart rather than shutdown? It can be assigned to restart, shutdown, hibernate and so on.

    Go to Start and right click the shut down button and click properties, check start menu tab and that the button is assigned to shut down in the drop down menu rather than restart.
     
  3. outsidetown

    outsidetown New Member

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    It restarts if I press shut down on the start menu or the button on the case. The shut down button is assigned to shut down.
     
  4. outsidetown

    outsidetown New Member

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    Also, I've tried making a Ubuntu live disk and seeing if it shuts down with that... no luck. Looks like I've got a duff mobo doesn't it...
     
  5. Blogins

    Blogins Panda have Guns

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    There's a chance it's a PSU issue. If all else fails can you test an alternative PSU? I'm guessing as it's your first build that might be a no. Even an old family PC could do the trick for a limited test run!
     
  6. GoodBytes

    GoodBytes How many wifi's does it have?

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    "You can't turn me off Dave" (HAL 9000)

    I agree, it sounds to me a PSU issue. Try a different one.
     
  7. ReD ÅLeRt

    ReD ÅLeRt New Member

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    I had an OCZ psu doing the exact same thing. Seemed it was shorted out. Even out of my system and only plugged into the wall it would be on, had to RMA it to be sorted for me.
     
  8. adidan

    adidan Guesswork is still work

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    I presume it's not the case power button connection to the mobo that's the issue and/or that the case button is not somehow physically stuck?
     
  9. MarkW7

    MarkW7 Total Noob

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    Try this, open a command prompt, start > run > cmd

    shutdown -s -t 0

    You might need to add a -f to force it if it's locked (shouldn't need to though) and see if it stays shutdown then.
     
  10. outsidetown

    outsidetown New Member

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    Thanks guys, tested another (really really dodgy looking) PSU in my machine and it worked perfectly. Sent this one off for RMA but had to buy another one in the meantime as I have too much work to do to be without the pc, suppose I'll have to sell the replacement when I get it!
     
  11. Blogins

    Blogins Panda have Guns

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    You could ask if the retailer is open to a refund once the fault has been confirmed by them.
     
  12. outsidetown

    outsidetown New Member

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    It's Overclockers, from what I've read it's unlikely they'll find a fault in the first place! I did include a video of the problem though. Just hope they can recreate it otherwise I'll have to pay another £20...
     
  13. outsidetown

    outsidetown New Member

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    I bought the same model to use while the original's in RMA. Plugged it in today, exactly the same problem. I'll be returning this one too, I think.

    OCZ must just hate my computer or something, this is crazy.
     
  14. Hrodwulf666

    Hrodwulf666 Arse about tit master!

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    Just Uber unlucky mate, welcome to PC building. I does get better.
     
  15. Lord-Vale3

    Lord-Vale3 His Tremendousness

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    You dont happen to have a wireless card do you?
     
  16. adidan

    adidan Guesswork is still work

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    Oh yeah, that can cause this issue. If you look about the t'interweb there are a few cases reporting that.
     

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