So back in June, I needed to get some Xbox points for some dlc content for a game(so long ago now can't remember what game). I was going to buy direct from microsoft, but then i thought theres no massive rush, i can wait a few days for delivery. So i bought from play.com, saved a few pennies and thought great. My mates that also had said game had bought direct and playing DLC content striaght away. I said i'll be on in a few days. Waited till end of the week and nothing. play saying has been dispatched, all other items had turned up, all on different days?! Thought might just be lost in the post, i will wait. Waited till the time that play advise before you can log as missing, back then was 21 days, waited and then sent mail. They sent out a letter, that had a missing item form. Filled it in and sent back to them. waited some more. After a further 21 days had gone since posting letter, incase they say my letter hasn't had enough time to turn up, they said "we have heard nothing back form you and thought the item has turned up". I e-mailed back asking another way to get missing item form to them, they said post, after i advised already done the post route managed to agreed to scan and e-mail it to them. sent e-mail around the 1st or 2nd week of August. Once again waited. Didn't hear anything form them. So i thought i'd send another e-mail checking the status of my refund or replacement. once again around 1st or 2nd week or Sept. They did respond with a nice e-mail saying "We received the scanned copy of the missing claim form you have sent us.Please be advised that your query is being taken care of. We are looking into it with urgency and rest assure that you will receive an update via email" Thought great, gonna get the xbox live points i paid for back in june! So i waited...... and waited some more. then the 7th of Oct comes around, i reply to the e-mail with a copy of the "We are looking into it with urgency" and then "really?" That was all i said. I got an e-mial the next day saying that the case has been fully sorted and i will get the xbox live points sent out in the post. If it takes them a quarter of a year to sort a simple missing item, good knows how you would return a fault product. I remember when play were very good and had a great delivery times, they do have some nice prices now that are tempting, but i will never order with them again. And to think that i was going to pre order BF3 thro them. I'd rather send 30 pound coins to the "will it blend" guy, would be much more fun seeing the destruction. Rant OVER!