Hi all, Me and three others rent a flat from a letting agency, and our showers broken down. Now, the problem is, is that the owner of the flat lives on the other side of the world - yet the letting agency say they need permission from him before they can send out an electrician to fix our shower. Is this normal? I thought letting agencies existed precisely so that owners didn't need to worry about stuff breaking etc. because the agency would take care of it. I've got the Standard Letter, a Scottish legal thing which says I have a right to the sanitation facilities in the house being repaired in a "reasonable time" - but given we have a bath, I suspect that this reasonable time wouldn't be too short. Not that 4 people can reasonably all have baths before leaving for work/uni at 8-9am though. Anyone else experienced similar?