1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Other Recommend remote support software

Discussion in 'Software' started by dancingbear84, 22 Jun 2015.

  1. dancingbear84

    dancingbear84 error 404

    Joined:
    16 Oct 2010
    Posts:
    2,192
    Likes Received:
    73
    Can anyone suggest some remote support software, ideally self hosted not cloud based, doesn't cost a fortune, and works with Mac and windows?

    Looked at isl, team viewer, log me in etc but not really right for the situation.
     
  2. TheMadDutchDude

    TheMadDutchDude The Flying Dutchman

    Joined:
    23 Aug 2013
    Posts:
    4,744
    Likes Received:
    521
    Why aren't they right for the situation? What don't they do that you need them to do?
     
  3. dancingbear84

    dancingbear84 error 404

    Joined:
    16 Oct 2010
    Posts:
    2,192
    Likes Received:
    73
    We are looking to have something that we can host ourselves, not cloud based

    Sent from my Nexus 6 using Tapatalk
     
  4. Pookie

    Pookie So this is permanence, love's shattered pride.

    Joined:
    4 May 2010
    Posts:
    3,476
    Likes Received:
    129
    Ammyy admin? Old but still works I believe. We use Go To Assist at work and it's pretty good.
     
  5. dancingbear84

    dancingbear84 error 404

    Joined:
    16 Oct 2010
    Posts:
    2,192
    Likes Received:
    73
    Thanks pookie, I tried ammyy but a lot of av picks it up as a threat,

    Sent from my Nexus 6 using Tapatalk
     
  6. Atomic

    Atomic Gerwaff

    Joined:
    6 May 2002
    Posts:
    9,646
    Likes Received:
    94
    screenconnect is one of the best, you can host it on your own VPS or AWS instance too.
     
  7. RichCreedy

    RichCreedy Hey What Who

    Joined:
    24 Apr 2009
    Posts:
    4,699
    Likes Received:
    172
    I use netsupport manager its a per machine license but you buy as many as you need with a minimum of 2 licenses, cost me about £52 inc vat

    it has a server for secure connection part to it as well(its fairly straight forward to setup)

    I should point out this is not a subscription based service either, so no yearly renewals, once you buy them they are yours forever
     
    Last edited: 23 Jun 2015
  8. Addie

    Addie Member

    Joined:
    9 Jan 2009
    Posts:
    31
    Likes Received:
    2
    I have no idea on the pricing, it's probably something absured though, but BOMGAR has been the best remote support application I've used, we had it deployed on ~1000 client sites which made life so much easier than those we didn't have it on.
     
  9. RichCreedy

    RichCreedy Hey What Who

    Joined:
    24 Apr 2009
    Posts:
    4,699
    Likes Received:
    172
    bomgar is good, but try a four figure sum for cost
     
  10. dancingbear84

    dancingbear84 error 404

    Joined:
    16 Oct 2010
    Posts:
    2,192
    Likes Received:
    73
    Thanks guys. I had a look at screen connect it looks pretty good, I'll take a look at netsupport manager too.
    I'll take a look at bomgar but if it is a 4 figure cost I'll be out

    Sent from my Nexus 6 using Tapatalk
     
  11. saspro

    saspro IT monkey

    Joined:
    23 Apr 2009
    Posts:
    9,279
    Likes Received:
    229
    Probably a lot cheaper that the £600k Kaseya's cost me
     

Share This Page