Ordered a laptop and few other bits and pieces for Christmas from Amazon on 13th December, still not arrived today with tracking not making any sense with planned delivery date 15th and parcel scanned as leaving and arriving at the same depot on the 14th and 17th. Had no reply to a message I sent to city link so just phoned them (enjoyable 40 mins of music to listen to...) to be told that they received the parcel after the planned delivery date (which apparently comes from Amazon, despite their tracking showing they received it on the 14th) and so they couldn't do anything with it unless told by myself or Amazon... without letting anyone else know Seems a ridiculous system, surely if you can't make the first delivery date you just go for the next possible time it can be fitted in? And why is it Amazon who specify the estimated date - I ordered with free delivery so would have thought that would just be as soon as easily possible or something like that? Anyway will hopefully get it on the 27th, but a bit annoying when ordering something on the understanding it would arrive by Christmas. Amazon have always been good in the past for me as well, though I think everything else I've had was delivered by Royal Mail. Was wondering if anyone else had encountered a similar system or whether City Link were just making an excuse for forgetting about it in the corner of a warehouse somewhere?