RMA service no fault found, very unhappy.

Discussion in 'SCAN Computers - Pre Sales Support' started by mickykiko, 22 Feb 2017.

  1. mickykiko

    mickykiko New Member

    22 Feb 2017
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    I had recently had a card sent in for RMA, I have received feedback telling me there was no fault found.

    Now here's the thing, I have a new card in my system with all the same hardware, software and cables being used with no faults occurring so its making the point of failure the card i sent off.

    I was told the card was ran for 18 hours under stress from 2 days ago, the store is only open 9 to 5:30 making that a total of 15 hours, I was then told that it could of been ran from 5 to 11 making it 18 hours, who was there to check for issues then?

    The next thing is they ran witcher 3 and occt in which i never tested myself, i was told to test the games i played and to run heaven in which none of these where ran by the testing team. They said they tested the witcher 3 in idle mode leaving the character standing still in one scene, again not when my faults occurred (very sloppy imo).

    I then asked for the technician logs as I myself am a computer repair technician of 8 years and they said that was the technician logs (stated below) :
    Ran Witcher3 on one screen, and OCCT on another for 18 hours. OCCT showed no errors either.

    Now considering I have a new card in my system running all the same hardware, software, peripherals and cables, everything that was used with the faulty card and i have no problems with this one means that the card i sent is faulty? everything else being eliminated and making the point of failure to that RMA'd card.

    On top of that I had to pay shipping and will most likely be charged for returns on a faulty card is very frustrating and tbh disappointing in a company that I frequently shop at.

    Starting to rethink which companies i should go to for computer components.
  2. ShakeyJake

    ShakeyJake My name is actually 'Jack'.

    5 May 2009
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    Don't suppose you took any photos or anything of your fault? Or maybe recorded you playing a game on your phone or something so you can see the failure?

    Push this one through and don't go back. If it helps I used Visa chargeback once (strike one, but everyone gets a second chance) and then called their bluff on legal action once (nobody gets a second). You'll get there.
  3. Big_malc

    Big_malc Well-Known Member

    7 Sep 2010
    Likes Received:
    got to love the way that the first post is a rant

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