Storage RMAing Samsung HDDs? Both ebuyer and samsung say each other

Discussion in 'Hardware' started by Guest-16, 23 Jan 2010.

  1. Guest-16

    Guest-16 Guest

    Has anyone RMA'd a Samsung F1 1TB before? I had one fail today (FFUFUUUUUU!!) and now Ebuyer tells me to RMA via Samsung, but Samsung's hard drive specific website says to go RMA via Ebuyer. Generic Samsung.co.uk has nothing about hard drives and has no RMA section, only a "service request".

    Sooo who knows where to go?
     
  2. Big Elf

    Big Elf Oh no! Not another f----ing elf!

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    Your contract is with the seller. It's up to ebuyer to sort it out. This is not the first time they've tried to wriggle out of their responsibilities. Ask to speak to a manager, I suspect they'll tell you it was down to staff training.

    EDIT: With failed disks it's useful to test the disk out with the manufacturers tools so you can tell them this.
     
    Last edited: 23 Jan 2010
  3. CrapBag

    CrapBag Multimodder

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    I am presently engaging in returning 1 of my 750gb F1 drives and phoned Samsun Uk who told me to go to the following website (mines over a year old and it then becomes the manufacturers responsibility if I'm not mistaken).

    Samsung HDD RMA

    Mines got bad sectors according to HDTune but I notice in the returns FAQ it says to run their own utlity either from a floppy or a bootable cd, well I burnt the cd but it wont run (maybe cos its looking for a cd drive and I have a dvd, shrugs). So I tried adding the prog to my bootable usb stick which refuses to boot anymore, next option is to dig out the old floppy drive. Grr what a chore.
     
  4. Burnout21

    Burnout21 Is the daddy!

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    i agree, call ebuyer direct and explain who you work for, you could single handedly destroy ebuyers rep on this forum.
     
  5. Guest-16

    Guest-16 Guest

    Yea it's over a year old and SMART status is flagged up yellow with sector reallocations. It cant write to most of the disk but it still "loads" fine.

    The site you linked to I already tried and it just says Im out of the service area :(

    I'll call Ebuyer on Monday then *sigh*
     
  6. CrapBag

    CrapBag Multimodder

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    Out of the service area that sounds odd.

    I've just gone through the process and I'm printing returns lables as I type.

    I'm in the gloucester area.
     
  7. Showerhead

    Showerhead What's a Dremel?

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    Either way under law it's ebuyers responsibility to pay for it.

    Think it extends to something like three years under the sale of goods act.

    Six years
    after a quick google.
     
  8. barndoor101

    barndoor101 Bring back the demote thread!

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    thats funny - ebuyer have always been really good when it comes to RMA. did they tell you to contact samsung when you rang up?
     
  9. Guest-16

    Guest-16 Guest

    It said in the RMA request section of Ebuyers website to contact Samsung directly.

    I hate ringing these places and never do. I want to do it at 1am on the internet on a Saturday, not wait until Monday, on hold, before spending 10 minutes explaining the life story of a hard drive :(
     
  10. barndoor101

    barndoor101 Bring back the demote thread!

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    one of the items i returned was a samsung digital camera - they accepted it no problem. just go through the RMA process, then when it goes through youll ring a number and explain to them what happened. then arrange delivery.

    it should be fine.
     

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