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Other Sage CRM 7.2 - Exchange Intergration

Discussion in 'Software' started by T2I3M, 22 Mar 2014.

  1. T2I3M

    T2I3M Member

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    Hello All,

    I have very recently installed Sage CRM 7.2 as we are looking to migrate/upgrade to the system from a much older version of sage, and I am stuck at the first hurdle. Exchange Intergration.

    I believe I have taken the steps required in the setup guide, but i just cannot figure this out. When I try to add a new connection the onscreen error reads "The sync engine is checking to see if the exchange web service is available. Please wait ..." Then the red cross shows. When I browse to the URL i have entered in the web service URL field i am asked for a username and password, i enter our domain admin username and password and I see the xml. I am using these credentials to setup the exchange intergration at the moment.

    My manager discovered (by a simple spelling error) that entering exhange rather than exchange in to the web service URL seems to get you past this check but then fails at the next one anyway. I just dont get it at all!!

    The environment consists of a windows 2012 x64 server running on vmware 5.0. I have the 32bit and 64bit odbc drivers installed as this will be pointing to an oracle database. This is installed internally so no firewalls should be in the way, and I have disabled windows firewalls. No anti virus is installed on the system.

    I appreciate any help with this.

    t2i3m
     
  2. deathtaker27

    deathtaker27 #noob

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    Which version of exchange are you running?
     
  3. T2I3M

    T2I3M Member

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    we are running exchange 2010 SP2 no rollups.
     
  4. saspro

    saspro IT monkey

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    What authentication methods are you using on the EWS virtual directory?
    Might need basic auth enabled for it to work
     
  5. T2I3M

    T2I3M Member

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    we have basic, windows and anonymous authentication enabled on the directory.
     
  6. saspro

    saspro IT monkey

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    Do you have a proper cert installed & Outlook anywhere working?
     
  7. T2I3M

    T2I3M Member

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    we do have a cert installed and outlook anywhere is working.

    I am going to try a full reinstall of the server and CRM over the next couple of days. I can only assume I have missed some configuration steps somewhere along the line.
     
  8. deathtaker27

    deathtaker27 #noob

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    have you got sage support and tried calling them? they might be able to fix it quickly for you?
     

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