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News Samsung, Apple fined over treatment of older-generation smartphone customers

Discussion in 'Article Discussion' started by bit-tech, 25 Oct 2018.

  1. bit-tech

    bit-tech Supreme Overlord Staff Administrator

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    Read more
     
  2. GaryP

    GaryP RIP Tel

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    Maybe the £5million in fines should be forwarded to customers who want their phone repaired for free and to have the software rolled back. £5m is nothing.
     
  3. Anfield

    Anfield Well-Known Member

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    So phone manufacturers now have a legal precedent they can quote as an excuse for not providing updates, good job Italy.
     
  4. GaryP

    GaryP RIP Tel

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    No they don't. They have been caught with their pants down. I would imagine even wider lawsuits would happen if the systems were left unsecure.
     
  5. RedFlames

    RedFlames ...is not a Belgian football team

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    Like they needed an excuse.

    However not providing at least security updates would fall foul of big G's new android terms.
     
  6. Anfield

    Anfield Well-Known Member

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    Nope. This lawsuit was about trying to stop them from releasing updates that make the devices worse, nothing in it that compels them to release updates that improve the devices though.
     
  7. GaryP

    GaryP RIP Tel

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    They don't improve them now. They just insist on people upgrading phones. It just stops them screwing up phones that people don't want to upgrade. The way to screw these lot over is not by their pointless overpriced 'upgrades' in the first place and not falling for all the marketing bollocks.
     
  8. GaryP

    GaryP RIP Tel

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    This is where governments should step in. Why only 2 years.... why not, for example say 5 years? Its purely for $$$$$$.
     
  9. fix-the-spade

    fix-the-spade Well-Known Member

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    In my ideal world phone makers would be required to warranty phone, tablet and laptop batteries for 5 years and provide spares to purchase for 10, the same way a lot of car parts are. I'd make soldered in batteries illegal too, but that's just me.

    I think Tim Cook would die of shock if that were ever to become the case, so everyone would win.
     
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  10. adidan

    adidan Guesswork is still work

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    How do you make older phones safe out of interest?

    Is it at all possible or are they destined to lay in drawers or just add to the general environmental mess?
     
  11. Anfield

    Anfield Well-Known Member

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  12. fix-the-spade

    fix-the-spade Well-Known Member

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    That's 20 pages to say that batteries cannot be transported in bulk on passenger aircraft and that all batteries transported by airfreight must be properly labelled, cannot be packaged with other dangerous goods (solvents, explosives etc), must be packaged in a manner the prevents short circuit or crushing damage, charged to under 30% capacity and that each individual container cannot contain more than 35kg of batteries.

    Half of that document is about proper labelling, which anyone shipping in bulk should do anyway. To give it as a justification for soldered in batteries is crap, all of those shipping restrictions apply to complete phones shipped in bulk as well, because they contain the batteries those restrictions apply to, the pdf even says so.

    If that's really one of the reasons given it holds about as much water as Samsung saying they moved to soldered and glued together phones to make them waterproof, when they had already been selling waterproof, non-glued together non-soldered phones for two years beforehand.
     
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  13. Anfield

    Anfield Well-Known Member

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    Not being able to ship loose lithium ion batteries whenever and however they feel like is very much an excuse that is actively being used and it ain't just phone manufacturers ,for example you get the exact same excuse from amazon for refusing to ship a whole bunch of products to NI.
    Also don't forget that what the IATA says is just the minimum standard airlines are supposed to have for transporting batteries, they are allowed to tighten the rules further, plus you then have the actual shipping companies like Fedex etc that are allowed to tighten them on top of that.
     
    Last edited: 26 Oct 2018
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