I recently made my first order with YoYoTech for 2x XSPC universal GPU water blocks when they arrived I was disappointed to discover that the contents of each box was very poorly packaged. Both water blocks inside their respective boxes were loose and had no padding or protective film on the copper side and therefore have arrived with scratches on both the acetal tops and the copper bottoms. I am pretty sure XSPC normally provide better packaging for their blocks which makes me question whether these blocks were brand new to begin with or just damaged during delivery. Either way, you can clearly see that the inside of the box is full of indentations from the block smashing around in there. I have tried to contact you via email but have not yet received a response. Reading this forum, I don't seem to be the first person to receive poorly packaged items (LINK).