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Storage Seagate 7200.11 HDD Firmware Issues - 500, 640, 750 & 1000Gb drives

Discussion in 'Hardware' started by markjw, 17 Jan 2009.

  1. markjw

    markjw What's a Dremel?

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    If you are using any of the Seagate 7200.11 series hard drives I suggest you urgently look at this article on the Seagate Knowledgebase:

    http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

    In summary, some 7200.11 drives can get themselves in a state where they cannot be seen by the PC and the only fix is to RMA to Seagate. There is supposedly a firmware fix being made available by Seagate but you need to create a case with them to get the update.

    Mark
     
    Last edited by a moderator: 17 Jan 2009
  2. cosmic

    cosmic What's a Dremel?

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  3. tank_rider

    tank_rider What's a Dremel?

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    Thanks for the heads up, I've got one of the 500GB models in my pc. Have e-mailed them to see if it has the affected firmware, will let you know how i get on with their support.
     
  4. pimonserry

    pimonserry sounds like a party.

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    I'm fairly sure I also have one of the drives affected (by looking at that list).
    Unfortunately, you have to register to email their support team. How lame is that?!
    I'm gonna have to do it now :(
    Hopefully they'll say something magic like mine is OK though ;)

    Edit: Their website is ****, will let me register to 'create a support case' but won't let me log in to email them.
    I hate stuff like that.
    I also hate going on the phone.
    And they don't support questions about drives with <1.5TB over the chat system.
    Utterly hopeless.
     
    Last edited: 18 Jan 2009
  5. slugbug

    slugbug Going Broke Saving Money

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    Just checked and my new 1TB drive is affected. In queue with their online chat support now.
     
  6. markjw

    markjw What's a Dremel?

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    Updated - new firmware on Seagate site - Storage Seagate 7200.11 HDD Firmware Issues

    Seagate has posted updated firmware for a number of drives to fix the problems that people have been experiencing.

    It seems that you MUST follow the instructions exactly especially if you have multiple drives in your PC.

    Mark
     
  7. Undercloacker

    Undercloacker AirFlow

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    Noooooo :( i was about to get a 1tb drive from them but now it seems there is a big chance its broken, or are the new drives good?

    Western Digital F-T-W
     
  8. Undercloacker

    Undercloacker AirFlow

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    are 1.5tb afected? is not im getting one hehe
     
  9. sheninat0r

    sheninat0r What's a Dremel?

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    There have been widespread reports of the 1.5TB model failing left and right slathered all over the internet since its release; I would say this is becoming quite a fiasco for Seagate.
     
  10. Undercloacker

    Undercloacker AirFlow

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    so u would say dont buy seagate 7200.11?
     
  11. wyx087

    wyx087 Homeworld 3 is happening!!

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    i checked with my housemate, who's got a 1TB 7200.11 drive for 1 year.

    his drive model number isn't on there......... he had the drive for 1 year, since it came out. could the problem only be present on recent drives??
     
  12. scooby

    scooby Minimodder

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    I just got this upsetting new and I too have a 1TB drive that is affected. I want to do the firmware update but I wonder if I have to transfer all my data out to do the update?

    Good thing my 750GB is not affected.:thumb:
     
  13. markjw

    markjw What's a Dremel?

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    more updated firmware from Seagate

    Seagate have issued another updated firmware for the affected drives - it appears that the original update did not work on all drives (from various postings elsewhere it seems that it had a liking for killing off 500Gb drives :( )
     
  14. fathazza

    fathazza Freed on Probation

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  15. opal

    opal Eh?

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    Bought 2 1TB 7200.11 and the day after I placed the order a lot of articles spring up with reports of them failing all over the place. Gonna check with Seagate as I'm sure mine wil be affected
     

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