Discussion in 'Article Discussion' started by bit-tech, 21 Oct 2019.
Update 21/10/2019: Stormforce has responded to the review with comments on some of the feedback we gave the product. Parts of this response are reproduced below with Stormforce's permission.
'Regarding SSD and Motherboard combination and choices, we had extensively tested Zen 2 across B450, X470 and X570. We made the decision to use X570 in our higher-end systems, as it made sense to ensure that the CPU's PCIe 4.0 was available to an end user should they wish to add this technology when it reaches a point where it is more affordable and the market has more options than the currently limited options using the Phison controller.
'Our lower-priced systems do offer B450 paired with the Ryzen 3600 as the lower price point justifies the removal of next gen upgrade paths somewhat.
'We have taken onboard the feedback around storage. It comes at a time where we are reviewing our storage options and looking to improve offerings in this area with Western Digital. Whilst WD doesn’t have a PCIe 4.0 offering currently, capacity will certainly be addressed as a priority.
In regards to cable management, the original system we were sent came in a different chassis that went EOL before the review was started. We asked Stormforce to collect the system and replace the chassis with the new one, as we felt this was too big a change to ignore. According to Stormforce, 'this meant that the returned unit went to our returns department for the rework rather than our production team. Unfortunately, the MB520 was a new unit to them and this meant that the reworked system was assembled and shipped as you found it. We would rarely receive a system into our returns team for a case swap (a like-for-like replacement would be more likely). We have immediately put a process in place to ensure that any returned systems undergo our same QC procedure as a new build. In hindsight, a new system should have been built rather than reworking the original unit, as it circumvented an internal process we wouldn’t usually have anticipated, [and] it is essentially something which would happen so rarely that we simply haven’t addressed it before.'
We thank Stormforce for its detailed, honest feedback.
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