I am getting a little annoyed by being told how simple the process of switching energy suppliers is as I have had a complete nightmare of an experience. It all began when I received a letter from my current provider (BG} telling me that my current fixed term tariff was coming to an end and did I want to sign up to a fixed term contract until November 2014 or an even longer contract to March 2015. But nowhere on this letter did it tell me what I would be paying via my direct debit. But I could commit myself to either deal, not knowing how much it would cost and if I decided. when I eventually found out that I did not like the new cost and cancel, I would then be obliged to pay 50 quid for the privilege of doing so. Information needed to switch provider is total annual kWh which will make it easier to calculate and seemingly and I had never heard of this your gas meter point reference number. So I attempted to contact British Gas customer service but phone calls were not returned emails ignored and it was only after an email to the chief executive that someone eventually contacted me a full 12 days after initial attempt. Very nice guy and agreed that the letter was a tad lacking in detail. I asked him how much extra it would cost for the two tariff's. Bearing in mind I am currently paying £44 pound a month the new cost would be, November 2014 would be £55 and March 2016 would be £58, when I pointed out these rises were 25% and 38% respectively he went on to say that although the publicised increase was 8.4% this figure will differ dependent on area, state of pipes, investment in renewing said pipes. I asked if he was having a laugh he then said that my prices increases were based on what I was paying by direct debit last year which was £54, but we have reduced usage and obviously reduced overall cost and my direct debit. When asked to explain why my increase was based on a previous direct debit he resorted to company jargon and gobbledygook. Since then I have tried to contact Npower as I have a few questions but they to do not seem to have a functioning customer service department as three requests for call backs, emails to their customer service and chief executive have all gone unanswered. And it will take 4 - 6 weeks why? Anyone switched and can offer any advice? I saw a report the other day that said only a small percentage switched I am beginning to see why.