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Rant Symantec support sucks

Discussion in 'General' started by Hells_Bliss, 9 Jul 2007.

  1. Hells_Bliss

    Hells_Bliss What's a Dremel?

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    Okay, so i've been on hold for over 90 minutes now, and i'm an Enterprise support customer, my company actually pays these c***suckers to release a buggy program, and then you have to wait for over 2 hours just to talk to an "engineer" that if you're lucky knows what they're talking about, otherwise you're going to have to call back and get your case reassigned to a different "engineer" and the crapshoot continues. Last time I called in for support I spent about 15 minutes on the phone talking to somebody and litterally 9 hours on hold...yes I actually timed how long it took to talk to somebody.

    So, does anybody have horror stories of support from a major company?
     
  2. Amon

    Amon inch-perfect

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    IBM.

    When your company sells your entire IT support network to IBM, you're deep up sh*t river.
     
    Last edited: 9 Jul 2007
  3. Atomic

    Atomic Gerwaff

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    Symantec were pretty good when I had to get a downgrade on a backup-exec domino agent licence...
     
  4. Smilodon

    Smilodon The Antagonist

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    Last time i called IBM support it took them about 1 second to answer, and 2 minutes later my case was registered with RMA number and all. (i don't understand why IBM need letters in their RMA "numbers", though.)
     
  5. capnPedro

    capnPedro Hacker. Maker. Engineer.

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    Fixed that for you. Norton was such a resource hog I went over and tried PC-Cillin (Now Trend Micro Internet Security) and loved it because it, well, didn't suck out loud. I've since given up on anti-virus software (2 years, no AV, no viruses).

    Symantec have even somehow managed to make Ghost start to suck...
     
  6. Hells_Bliss

    Hells_Bliss What's a Dremel?

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    unfortunately, they bought Veritas, so the arguably best enterprise backup software is now owned by Symantec...yippee /sarcasm
     
  7. Ramble

    Ramble Ginger Nut

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    Norton has forever scarred me. Before I used it I would never believe someone could make software that bad.
     
  8. Smilodon

    Smilodon The Antagonist

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    Everyone who have tried NIS know that Symantec should be dead and buried.

    They manage to make incredibly heavy software that sucks both resources, and network capacity. On top of that it finds viruses, but doesn't manage to remove them.

    I'm running Avast myself. Works great, doesn't use all my resources, and it's FREE. (and it doesn't ask me if i REALLY want to do thing all the friggin' time.)
     
  9. wizzy2k5

    wizzy2k5 what???

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    lol, I agree with that 110% when I used it, it took like most of my memory, resources etc.... slowed down like mad and never did anything good, to me that product is a virus lol
     
  10. Spaceraver

    Spaceraver Ultralurker

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    Did it really take you that long to figure that out?? I havent used any Symantec product since 99, it is such bloatware that any PC i even wave a copy of a Symantec product in front of makes an instant BSOD (It even kills Linux machines) I have to keep a loaded shotgun in the closet just in case Symantec products gets near my residence (Can be seen by the flickering of screens, high system usage and general unstability) :hehe:
     
  11. Hells_Bliss

    Hells_Bliss What's a Dremel?

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    when the boss says call them for support, i get to tear my eyeballs out of my head, and then pick up the phone...in the end, I was on hold for 2 hours, and spent all of 5 minutes talking to a (thank god) somewhat knowledgable engineer. What made me laugh is when I bitched at him for making me wait so long, he said, and I quote, "I'm sorry, we're experiencing a high-volume of calls at the moment, we should have a lot of technicians to help within the next two weeks."
     
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