I have been eager to purchase a single top end graphics card for some time, so not to have to run quad, tri and SLI setups (that I have in the past). Currently running 980ti sli (EVGA), I opted to spend my cash on a new titan x (pascal). Only available from Nvidia and costing a lot of money, I was happy to part with my cash. I was expecting a great product and service, it was not. Item was delivered quick, next day from Ireland, I am in the UK. It was in a cardboard box had no bubble rap or protective packaging. The item had been previously opened, marks and stains on the box. On opening, the static packaging had been clearly opened and stuck back down. On opening the item, it had been clearly used before! Not just for a short time, as a build of dust in the fan can be seen! It was dirty and no protective plastic on any part (as my friends had) Even a dvi screw was loose and rattling around inside! Pictures are below showing all of this. I am shocked that for the price (£1100, 1300Euro, $1200) that the item is not better presented. I am shocked that this was even allowed to be dispatched to a customer purchasing a new item. Either poor systems, poor quality control or a dodgy employee! I called Nvidia, American recorded voice, Asian customer support with poor English. I explained everything and asked for a replacement, but told I can have a refund on sending it back. I’d receive an email explaining how to send back, still waiting 2 days later for the email! Well it messed up the weekend I had planned to do a new build with the card. A refund is great, but If I purchase it again, will this happen again. How about other cards? This has reduced my opinion of Nvidia, a massive company making a huge turnover and failing to satisfy high paying customers. I hope it will get sorted, but it just isn’t on for the money we are handing over. 3rd party sellers you do a much better job, shame you can’t sell the Titan X. Has anyone experienced this, or could help in any way would be much appreciated. http://s1083.photobucket.com/user/mbbx/slideshow/Forums
This makes me wonder - do card firmwares keep a lifetime uptime counter analogous to the Power On Hours Count in a HDD's SMART data? Could you check how much it's actually been used?
This is all very odd. A member since 2014 and this is his first post? If I had received my GPUs in that state I would've been extremely angry too.
Hi Thanks for your support. I've received an email saying they are sending a new card (100% discount). Not sure about the one I currently have, no email saying how to send it back yet, unless it is a swap on delivery.
Have you thought the problem might be customs doing their thing? I purchased a mid range NVidia about four months ago and the package was built to bomb proof standards. I worked at London Heathrow and saw customs open a cardboard box with a radio in it using an angle grinder just because it was unlucky to be chosen for a random check. At the moment the whole of Europe is on a high nut job alert. Ireland, in turn have been on a nut job alert for the past century. Every customs post on all sides of the Atlantic have unlimited powers to do it. Could you have just been unlucky at customs?
If Border Force had opened it, there would be a sticker saying so - and it's unlikely they would have run it in a PC for a week to get all that fluff on the blower.
I'm trying to understand this and failing miserably. AMD and NVidia produce most of the worlds cards. I can understand the odd dud being produced but this wasn't a production line error, it was human intervention afterwards. Fluff build up isn't an over night thing, it should take months, or even years. A little dust I can understand, but not fluff. If it had screws bouncing around inside why wasn't it picked up when the previous owner returned it? This is one of their top priced items and would have been checked thoroughly. The high prices involved would have made it a certainty. When this card was received partially stripped and had a vacuum cleaner bag tipped over it I would have thought that somebody, somewhere was taking the piss and responded accordingly. What's missing?
The fact that no matter what it costs the poor sod working in the factory being paid nothing doesn't care. As for the fluff? have you seen the state of some people's PCs? I clean mine every week and thoroughly every couple of months but some run them for years without ever cleaning them.
Boom. Bear in mind too, they have plenty of customers buying Teslas by the pallet, so buying a single Titan X isn't necessarily going to get them breaking out the white glove service. I'm not excusing it by the way, no card (no anything) sold as new should arrive like that.
