Oh well. I get 20(18-20)meg pretty much 100% of the time. Most people are out in the day, and even at peak periods my speed never drops below 16meg, which is a lot better than anyone I know who is on another ISP. We never have downtime. The only problems we had with them was a change in tariff after virgin took over. But they eventually gave us a month free so I can't complain. The throttling doesn't bother me, I used to be a bit naughty and download a lot of things, but I have since stopped. My brother is usually downloading a ton of coheed tour and interview videos (not sure of the legality of these as none of them seem to be released on dvd, if they were he would own them), but he never gets close to getting us throttled. Some days I am playing online on my xbox and in party chat with mates all day. While surfing the net in between games. But I cannot complain about virgin, one thing I will say about them is that the customer service isn't always great. If their service was as good as the customer service for their mobile phone network then you wouldn't be able to say a bad word about them, I emailed at about 1am asking a question about coverage in my area as I was having signal problems, I got a call back the next morning telling me what my options were, I could try another few phones, I could cancel the contract there and then or I could wait until the end of the 28 days and they would ring me back to ask if I was happy. I chose to cancel, I received a full refund (minus shipping) and got about 40mins and 300texts free as they didn't change me anything for the contract.