Other Waking computer from sleep

Discussion in 'Hardware' started by happyhammer7, 16 Sep 2012.

  1. happyhammer7

    happyhammer7 What's a Dremel?

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    I am running windows 7 on my new IT build and I am having a very strange issue with sleep.

    System goes to sleep, when I click the mouse button, it boots up then shuts down instantly 3 times then it stays on. It then takes about 2 minutes before it posts then says windows did not shutdown successfully.

    I am really stumped as to what is causing this. Boots absolutely fine from cold.
     
  2. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    I had something like this on a system. It turned out there was something called away mode enabled in the bios, and there was no x64 driver for that for the chipset so it was causing an error when attempt to resume from sleep.
    Check ACPI settings in bios, also try disable hybrid sleep in Windows as that may be a source of problem as well. It dosen't seem to always play nice.
     
  3. happyhammer7

    happyhammer7 What's a Dremel?

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    Can't seem to fun the ACPI options in my BIOS. Could it be listed under something else?
     
  4. happyhammer7

    happyhammer7 What's a Dremel?

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    I have disabled the hybrid sleep option and that has not made a difference. I have done a clean install and yet still having the same issue. I can recreate it everytime I press the sleep button. Getting extremely frustrated now :(
     
  5. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    Sleep issue can be very frustrating and difficult to resolve, I know. It happens only when you manually select sleep with power button or from Windows, or also if it times itself to sleep?
    ACPI setting are usually under power options, but I don't know the board you have.
     
  6. happyhammer7

    happyhammer7 What's a Dremel?

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    I have a Asus Z77-I deluxe motherboard. It's an ITX board
     
  7. happyhammer7

    happyhammer7 What's a Dremel?

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    Just tried using the Hibernate feature and it works perfectly.

    I'm stumped
     
  8. mm vr

    mm vr The cheesecake is a lie

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    Hibernate basically shuts down the system (after saving the contents of the RAM to disk).

    S3 sleep issues are often due to the complexity of ACPI and the varying implementations. Unfortunately there's not much you can do short of checking if there are any updated drivers available. Try Windows Update and the manufacturer's web site.
     
  9. happyhammer7

    happyhammer7 What's a Dremel?

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    My concern is hard fault to be honest, but could be me being paranoid.
     
  10. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    Have you checked event viewer, are there any errors logged prior to the improper shutdown entry?
     
  11. MSHunter

    MSHunter Minimodder

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    for me sleep and hibernate only work with Service packs and not updates after that. If I try to install MS micro updates sleep dies every time. Hence I just use SP1 while hoping a final SP2 will come out as W8 doesn't interest me at all.
     
  12. happyhammer7

    happyhammer7 What's a Dremel?

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    I had a look but it just says KERNAL POWER critical error, with what looks like a BSOD code, but this was just a generic code and did not relate to anything relevant. I tried connecting to the IGP to rule out my 6870, but the issue is still there.

    It's just the way it tries to recover from sleep. It's almost like it struggles to maintain power.

    But like I said, the system runs absolutely flawlessly, especially from cold boot
     
  13. Deders

    Deders Modder

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    Mine doesn't come out of sleep because of one of the hard disks, tbh the power savings from sleep on my system are negligible compared to idle so I tend to use Hibernate.
     
  14. law99

    law99 Custom User Title

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    What I'd do is turn sleep off and buy an ssd. Winning. Failing that, I'd turn sleep off.

    Why do you want sleep on?
     
  15. happyhammer7

    happyhammer7 What's a Dremel?

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    I already own a Samsung 830 SSD as my main boot drive.

    To be honest, it's not imperative to use sleep. The fact is i spent a pretty penny on this rig and just a but paranoid there is a more serious, underlying issue.
     
    Last edited: 17 Sep 2012
  16. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    I always sleep my pc and it's fine, with all the updates and everything. So you are getting kernel power error, so you probably have sleep setting mismatch with acpi settings. You need to see the manual and find where the acpi settings are in the efi, and make sure it is set to use acpi 3.0 and have any s states set to 3 or above if any of those options are available. Also on the cpu settings, check all the c states settings if those are available. You might have a play with those as well, may narrow it down if one of those is the culprit. Not sure about now, and if you have oc, but some of them have caused issues in the past with oc if left on.
     
  17. happyhammer7

    happyhammer7 What's a Dremel?

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    Ok a further development. I have used a bootable USB version of Ubuntu to run further diagnostics and once I suspend the system in the OS, it does exactly the same thing. Does not resume from sleep and reboots twice before freezing.

    I have also updated to the latest BIOS but the issue is still present.

    Someone please help :(
     
  18. phuzz

    phuzz This is a title

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    It'll probably be motherboard drivers, I've had similar problems in the past.
    Basically, outside of laptops and branded machines (eg dell/hp) I wouldn't count on sleep mode working, as MM VR says, it's a pretty complicated thing that relies on your motherboard and OS talking to each other correctly.
    If up to date motherboard drivers and/or some BIOS tinkering don't work then you're probably SOL. Sorry, I know exactly how you feel, when I built my last but one PC I was really chuffed with it, but I could never get it to resume from sleep properly, well annoying but I forgot about it after a while.
     
  19. happyhammer7

    happyhammer7 What's a Dremel?

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    Yeah exactly. Very frustrating. Thing is, it does exactly the same thing in Linux Ubuntu, which basically rules out windows drivers.
     
  20. IvanIvanovich

    IvanIvanovich будет глотать вашу душу.

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    It does not however rule out the correct chipset drivers for the power state functions, and/or being correctly configured which a live disrto usually won't be. Linux needs them too, it's posible they are not included by default since the chipset is pretty recent.
    Only self built I have had sleep issues I could not overcome was an old athlon 64 system with ati 200 chipset after I upgraded it to win7. It lacked acpi v3 and s3 sleep state options. It would go to sleep, but impossible to wake it, always required a hard reset. I did have to disable sleep entirely on that one.
    Just had a look at the manual for your board... looks like you need to go advanced then all the c states are under cpu, and the s states are under the pch, and some other power options under apm sections. I would also disable the hpet. Try enable/disable default option one by one and see if you can pin something down.
     

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