Some quick background information people. Sunday evening. A few friends and I are sitting at home having a beer and a chat. We were drinking Becks brewed by InBev UK ltd. (or there the company that’s corresponding with me now) Any way after a beer or two, he spat out a small chunk of plastic, that came from the bottle, (pictures will follow much later tonight, I left the evidence at the house we were drinking in to ensure I didn’t lose it) Well I left a message on the customer care line leaving my details regarding the incident. I got a phone call from a customer services advisor,at InBev UK, asking me if I could send them the item, All free of charge she assured me. Well Up until this point I accept that things go wrong and that no body is perfect, It was until the envelope below came through the door the morning that really annoyed me. (see pic) After opening this there was this letter enclosed So I drafted out my response. See what you guys think, I will be sending it tomorrow, So opinions and pointers are welcome. Thought this may interest you lot. So I will keep you all up-to-date. That’s all for now guys, (edit, had 2 remove name from one pic)
Letter now works. I left my name on it so pulled it for a few mins, Will sort out the images in a sec.
Nasty stuff. I suppose it was simply an oversight by them. Won't stop me drinking Becks though, a fine beer.
You might get some free beer out of them, especially after the postage cock up. I bet they get this a lot but where people just make something up to get free stuff. I haven't done that for ages, hmm...
Lifeforms have evolved faster than those images load. Delete the phrase "am I supposed to pay... incompotence" and the words "as proof." They'll know why you scanned it/kept the packet. And getting grumpy will make them hate you, be shrewd, subtle, and reserved then they will be more scared of you.
Random stuff in products worries me, I remember I had a bolt inside a Toffee Crisp when I was young which fortunately I did not bite into. Although the £50 they sent me was great when I was in my early teens. While amusing and I am sure it was also quite satisfying to write, the statement about incompetency might not go down too well. But otherwise, good luck!
this smells of "Strange Brew", Bob and Doug McKenzie.... the Mckenzie Brothers. Best of luck with your Elsinore, er.... Becks.
