I received the following email earlier today (Edited): *** BenchmarkPortal is an official partner of eBay and is conducting independent customer satisfaction surveys at the request of eBay. BenchmarkPortal will not request any of your personal or confidential information. *** Dear eBay Community member, On 09/25/04, we replied to an email message you sent to customer support. As part of eBay's commitment to excellence, we want to make sure our response met your needs. Would you please take a few minutes to answer some questions about your overall experience and the specific eBay Representative who responded to you? http://ebay.benchmarkportal.com/ebay/survey.taf Please copy and paste the entire web address above into the address field of your browser. NOTE: Please respond within five days so that you can provide timely feedback. AFTER 5 DAYS, THIS INVITATION WILL EXPIRE. Thank you for your help! eBay Customer Support If you want to be excluded from future surveys and survey correspondence, please click below: http://ebay.benchmarkportal.com/ebay/opt_out.taf *** Protect your eBay Password and Your Personal Information *** eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information. eBay will not request personal information (password, credit card numbers, pin numbers, passwords, or Social Security numbers) in an email or in most cases, our surveys. However, there are rare exceptions when eBay performs usability surveys that measure participants' actual use of eBay. In these exceptional cases, personal information is sometimes needed, and participants are told explicitly in advance what will be required. Additionally, participants are given contact information in order to validate that the survey is indeed from eBay. For more information on how to protect your eBay password and your account, click here http://pages.ebay.com/help/account_protection.html?ssPageName=CMDV:AB0008 eBay truly respects the opinions of its Members. We are contacting you for customer support improvement purposes only. All information collected is confidential and the information you provide will be used strictly within eBay's Privacy Policy http://pages.ebay.com/help/community/png-priv.html eBay has commissioned BenchmarkPortal to conduct this study among eBay members. To review BenchmarkPortal's privacy policy, please go to http://ebay.benchmarkportal.com/ebay/bmp_privacy.pdf
It does not appear to be a scam to me but i did not send any emails to ebay lately. The links do not appear to be working for me, Is that normal?
I removed the code bit on the links... so they may not work for you. It just smells very fishy. My ebay preferences are set to not allow things like this and no where on ebay can i find anything to verify this is a service they use. I'm awaiting ebays response to whether this is genuine or not.
Well i would do it. The second it asks for your password, credit card or somthing else like that then tell them to **** off.
I've recieved a couple of E-mails like that from "EBAY" recently also. I haven't e-mailed them with a complaint for a long time, so I just deleted them. That's my advice...at the first whiff of something fishy, hit that delete button.. If it is real, they have something like 20 million members worldwide, I'm sure they can ask someone else for their opinion
If it doesn't ask for your credit card details & you haven't sent an e-mail to Ebay customer services, it's probably a market research survey using ebay's name as a guise to get a response. There are a lot of satisfied ebay users who wouldn't mind (if asked) to spend 2-5 minutes filling in a survey, but if the same users were asked to complete a survey by an unknown company, then they'd probably not bother. Best bet is to ignore it.
It's just email. You don't have to do anything, respond to it or not. So don't click anything except the delete button. Eh, Spam.
