Warranty; I am right to kick off?

Discussion in 'Serious' started by Instagib, 26 Nov 2010.

  1. SuicideNeil

    SuicideNeil What's a Dremel?

    Joined:
    17 Aug 2009
    Posts:
    5,983
    Likes Received:
    345
    Distraction burglary... :worried:

    That really does suck like puck, doesnt sound like the shop will offer any recompense without a fight- giving a cusrtomer ~£50 back is a fairly big hit, even if by law they should do it- sounds liek it will take a lot of arm twisting and even then you may only get a new drive through gritted teeth ( whats the cost price I wonder?.. ).
     
  2. Reitau

    Reitau WizD Rawks

    Joined:
    21 Nov 2010
    Posts:
    128
    Likes Received:
    3
    Love it!

    Im sure that the shop knows that they have had the drive, and even if they were difficult, knowing certain facts like...

    'He wrote my details on a business card and placed it in the static bag'

    Obviously thats the common practice for the shop, or at least one of the individuals working there, so I would say that they would have no choice but to accept they had the drive.

    Back in my PC World days we used to have computers left in the shop for ages, I mean years sometimes. Where we had been unable to contact customers. I had a whole shelf of bubble wrapped midi-tower sized computers which were either BER and the customer couldnt be bothered to pick up or had assumed we would deal with recycling. We used to write a letter asking them to come collect, or just keep phoning. If they lost the card with your name, they may have been unable to contact you. If stuff was being left that often in the little computer place too, then ive no doubt they just assumed after 7 months that it was dumped, and during spring cleaning, if working stored away safe 'at home' or if duff, ditched it.

    Anyone who has worked in a computer repair place for a while will loose the 'value' of each part as they mount up. I had cupboards with 10's of drives in, douzens of spare flopticals cables all sorts of crap 'raped' from customer machines only fit for the bin, or just too expensive to repair. A lone HDD in that environment may not have faired well....

    Hence why I would just give a HDD away, the cost would be negligiable, and they may even have a 500GB Sata II one albiet a different brand to let you have, maybe give the guys a chance to do something like that after the letter has been recieved.

    Only thing I will say, dont accept anything unless you are 100% happy, by law 'accepted compensatory action or goods' will finalise all proceedings, so keep that in mind.

    Alex.
     

Share This Page