Hey Sam, Depending on where you work it can take ages. My local NHS department hold the quick record at turning a voucher round in 2 days, the local council hold the other record at 9 months. Certain things cant be purchased through the scheme, such as, cycle computer / speedo, car rack, child seat, anything used for racing. Other than there your employer will usually limit the max spend (usually £1000), this doesn't apply to all employers though. I'd recommend a local bike shop over the likes of Evans just for the service. EDIT, Here are two pics of my new bike as it's starts it's upgrades Before - not bad for £100. After - chopped seat post, Rock Shox Revelations and Hope Mono M4's fitted.